Field Operations Manager

Accelera; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Accelera in Austin, TX is seeking a Field Operations Manager to mentor technical teams and elevate residential service delivery in HVAC/R. You will lead operations, drive safety, and ensure top-tier customer satisfaction.

Responsibilities include mentoring field staff, optimizing scheduling and logistics, analyzing service metrics, and overseeing asset lifecycles while recruiting top talent to scale service quality.

Qualifications

• 5+ years of experience in HVAC, field service, or related technical trades.
• 3+ years of proven leadership experience managing field-based teams.
• Strong proficiency in HVAC troubleshooting, installation, and maintenance.
• Excellent communication, organizational, and complex problem-solving abilities.
• Proficiency in Microsoft Office Suite and digital record-keeping.
• Valid driver's license with a clean driving record.

Responsibilities

• Mentor and develop a high-performing field service team to achieve operational excellence and professional growth.
• Drive a customer-centric service model that prioritizes rapid response times and high-quality technical resolutions.
• Optimize daily workflows by coordinating scheduling, material logistics, and resource allocation for maximum efficiency.
• Analyze service metrics and customer feedback to identify and implement process improvements.
• Maintain rigorous safety standards and operational protocols across all field activities.
• Oversee the lifecycle of company assets, including fleet vehicles, specialized tools, and inventory management.
• Recruit and onboard top-tier technical talent to support business expansion and service quality.

Skills

HVAC troubleshooting

Leadership

Communication

Problem solving

Driver's license

Education

Journeyman's License or equivalent

EPA Certification for refrigerant handling

Tools

MS Office

Job description

As a Field Operations Manager, you will serve as a pivotal leader dedicated to mentoring technical teams and elevating the standard of residential service delivery. You will leverage your expertise in HVAC/R systems and operational strategy to drive team performance, ensure safety compliance, and cultivate exceptional customer satisfaction.

About the Role

As a Field Operations Manager, you will serve as a pivotal leader dedicated to mentoring technical teams and elevating the standard of residential service delivery. You will leverage your expertise in HVAC/R systems and operational strategy to drive team performance, ensure safety compliance, and cultivate exceptional customer satisfaction.

Responsibilities

• Mentor and develop a high-performing field service team to achieve operational excellence and professional growth.
• Drive a customer-centric service model that prioritizes rapid response times and high-quality technical resolutions.
• Optimize daily workflows by coordinating scheduling, material logistics, and resource allocation for maximum efficiency.
• Analyze service metrics and customer feedback to identify and implement process improvements.
• Maintain rigorous safety standards and operational protocols across all field activities.
• Oversee the lifecycle of company assets, including fleet vehicles, specialized tools, and inventory management.
• Recruit and onboard top-tier technical talent to support business expansion and service quality.

Qualifications

Required Skills

• 5+ years of experience in HVAC, field service, or related technical trades.
• 3+ years of proven leadership experience managing field-based teams.
• Strong proficiency in HVAC troubleshooting, installation, and maintenance.
• Excellent communication, organizational, and complex problem-solving abilities.
• Proficiency in Microsoft Office Suite and digital record-keeping.
• Valid driver's license with a clean driving record.

Preferred Skills

• Active Journeyman's License or equivalent trade certification.
• Current EPA Certification for refrigerant handling.
• Prior experience in a dual-role capacity involving both HVAC sales and service supervision.
• Demonstrated success in improving team productivity and service KPIs.