Field Services Leader — Home Delivery & Operations

Sleep Number Corporation; Salt Lake City (UT); Presencial; USD 70 000 - 95 000; Tempo integral

Resumo da oferta

Sleep Number Corporation seeks a Field Services Manager to lead a Home Delivery market, driving safety, service quality and team engagement. You will train new hires, coach technicians, and collaborate with regional leaders to optimize delivery performance and customer experience.

The role emphasizes DOT compliance, route planning, performance management and cost control while maintaining high morale and ensuring on-time, first-time delivery success.

Qualificações

• Customer service experience preferred.
• 2-3 years of leadership experience.
• Bachelor's degree preferred.

Responsabilidades

• Conduct visits in customers' homes for delivery, relocation, assembly, or service repairs.
• Lead daily field operations to ensure on-time delivery and route efficiency.
• Coach and train field team members on safety, procedures and performance.
• Recruit, interview and onboard new hires for field roles.
• Partner with Region/Territory Manager on strategy, P&L and vendor partnerships.
• Maintain relationships with Retail sales leaders to resolve customer issues or escalations.

Conhecimentos

Customer service leadership

Delivery experience

Team coaching

Remote workforce management

Formação académica

Bachelor's degree preferred

Descrição da oferta de emprego

Sleep Number Corporation seeks a Field Services Manager to lead a Home Delivery market, driving safety, service quality and team engagement. You will train new hires, coach technicians, and collaborate with regional leaders to optimize delivery performance and customer experience.

The role emphasizes DOT compliance, route planning, performance management and cost control while maintaining high morale and ensuring on-time, first-time delivery success.