Lead Field Services Driver & Training Lead

Sleep Number Retail Corporation; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid time off

Job summary

Sleep Number Retail Corporation in Louisville, KY is seeking a Field Services Lead Technician to deliver and install Sleep Number Smart Bed products, train new team members, and manage local inventory and fleet. You will ensure quality service, safety, and strong customer engagement while coordinating with the field services team and supervisors.

The role requires 2–3 years of customer service experience, a valid license, and the ability to pass DOT-related checks.

Qualifications

• HS Education or GED equivalent.
• 2-3 years customer service experience.
• 1 year Field Service Technician experience preferred.

Responsibilities

• Meets the requirements of the Field Services Technician.
• Primary trainer for all new Field Services team members.
• Trains current team members on policy, procedures, and new products/services.
• Responsible for market inventory management, analysis, reporting and validation inclusive of storage facilities, dock locations and product on truck.
• Responsible for truck maintenance and works with leader to ensure fleet is in optimal condition.
• Maintain open lines of communication for field team members and escalate as needed.
• Develop and maintain cross-functional relationships with Retail and Supply Chain teams for on-time arrival and inventory management.
• Conduct on-route installation and service visits in customers' homes delivering, relocating, assembling, and repairing products.
• Assists Supervisors in Customer Experience Evaluations (CEE).
• Daily duties as assigned by the Field Services Supervisor.

Skills

Customer service

Communication

Problem solving

Mechanical aptitude

Education

HS Education or GED

Tools

Power tools

Smartphone technology

Job description

Sleep Number Retail Corporation in Louisville, KY is seeking a Field Services Lead Technician to deliver and install Sleep Number Smart Bed products, train new team members, and manage local inventory and fleet. You will ensure quality service, safety, and strong customer engagement while coordinating with the field services team and supervisors.

The role requires 2–3 years of customer service experience, a valid license, and the ability to pass DOT-related checks.