Field Services Engineer – Southwest

hireneXus; Texas; On-site; USD 70,000 - 100,000; Full time

Job summary

hireneXus is seeking a Field Service Engineer for our nuclear measurement and radiation detection equipment client. The role involves installation, testing, and commissioning at customer sites with limited supervision, and travel within the Midwest and Central US.

You will diagnose hardware and software issues, document field activities, and collaborate with Technical Support and Engineering to resolve faults. A strong technical background and willingness to travel ~70% are required.

Qualifications

• Strong technical aptitude in electronics or related field.
• Excellent verbal communication and documentation skills.
• Ability to travel approximately 70% within the assigned region.
• Valid driver's license.

Responsibilities

• Install, configure, test, and commission complex nuclear measurement equipment and systems at customer sites.
• Follow established installation and testing procedures to verify proper system functionality.
• Provide customers with an overview of installed equipment, software, and basic system operating procedures.
• Diagnose and troubleshoot equipment failures by analyzing hardware, software, and system-level issues.
• Identify root causes and implement corrective actions to restore functionality.
• Collaborate with Technical Support and Engineering to resolve complex faults.
• Prepare field service reports and documentation of completed work.

Skills

Technical aptitude

Strong communication skills

Organizational skills

Self-motivated

Analytical problem-solving

Safety procedures knowledge

Education

Associate's or Bachelor's degree in Electronics / Nuclear Engineering

4+ years of related technical experience

Tools

HPGe detectors

NaI detectors

Gamma spectroscopy software

SQL Server

Crystal Reports

Microsoft Access

Job description

Location: Field-based / Home-based — Midwest & Central US territory (TX, OK, AR, LA, MS, KS, MO, NE, IA, IL, IN, OH, WI, MN)

Travel: Approximately 70% regional travel

Our client, a leading manufacturer of nuclear measurement and radiation detection equipment, is seeking a highly motivated Field Service Engineer who, with limited supervision, executes customer support activities involving the installation, modification, and repair of complex nuclear measurement equipment and systems.

• Install, configure, test, and commission complex nuclear measurement equipment and systems at customer sites, including proprietary hardware and software.
• Follow established installation and testing procedures to verify proper system functionality and performance.
• Provide customers with an overview of installed equipment, software, and basic system operating procedures.
• Diagnose and troubleshoot equipment failures by analyzing hardware, software, and system-level issues.
• Identify the root cause of technical problems and implement appropriate corrective actions to restore system functionality.
• Collaborate closely with Technical Support and Engineering teams to investigate, isolate, and resolve complex system faults.
• Prepare detailed field service reports, logs, and other documentation to accurately record completed work and communicate issues requiring additional attention.
• Maintain a professional and customer-focused presence during all field assignments and interactions.
• Build positive customer relationships by providing knowledgeable, responsive, and courteous service.

Additional Responsibilities

• Perform equipment troubleshooting, testing, and repairs at the company facility as required.
• Provide technical assistance and troubleshooting support to customers and internal teams by phone and email.
• Support other service and technical activities as needed.

Essential Qualifications

• Strong technical aptitude with a preferred background in Electronics, Mechanical Engineering, Science, Physics, or a related technical discipline.
• Excellent verbal communication skills with the ability to explain technical information clearly.
• Strong organizational, documentation, typing/keyboarding, and written reporting abilities.
• Self-motivated and disciplined, with an entrepreneurial mindset and the ability to work effectively both independently and as part of a team.
• Strong logical and analytical problem-solving skills, particularly when addressing complex technical issues.
• Ability to understand and consistently follow all applicable company and job-site safety procedures.
• Ability to safely lift and handle equipment weighing 50+ pounds.
• Willingness to travel approximately 70% within the assigned region.
• Valid driver's license required.

Preferred Technical Skills & Knowledge

• Experience with radiation detection instrumentation, including High Purity Germanium (HPGe) detectors, Sodium Iodide (NaI) detectors, and Alpha/Beta Counting Systems.
• Familiarity with nuclear measurement software used for gamma spectroscopy, in-vivo counting, and alpha/beta counting.
• Experience with database and reporting platforms such as SQL Server, Crystal Reports, and/or Microsoft Access.
• Knowledge of nuclear physics, radiation principles, and radiation detection technologies.
• Understanding of gamma spectroscopy, alpha/beta counting, and radiation measurement principles.
• Ability to troubleshoot sophisticated systems and diagnose issues at the modular and/or individual component level through resolution.

Experience & Education

• Required: 1–3 years of experience in a technical service, field service, technical support, or customer service role.
• Demonstrated technical knowledge and customer relationship skills, with the ability to support a variety of systems and applications.
• Preferred: Associate or Bachelor's degree in Electronics, Nuclear Engineering, or a related technical field.
• Relevant technical education combined with 4+ years of related technical experience may be considered in place of a degree.
• Previous experience with the Naval Nuclear Power Program is a plus.