Field Support Engineer - Midwest

Mirion Technologies; Town of Texas (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Mirion Technologies seeks a Field Service Engineer to install, configure and repair complex nuclear measurement systems on-site. You will familiarize customers with hardware and software, ensuring proper operation and safety compliance.

Expect troubleshooting, field reporting, and collaboration with Technical Support and Engineering. Candidates should have a technical background, strong communication, and willingness to travel up to 70% within the region.

Qualifications

• 1–3 years in a technical/customer service position.
• A.S. or B.S. degree in Electronics, Nuclear Engineering or equivalent preferred but not required. Some technical schooling along with 4+ years related technical experience may be substituted.
• Naval Nuclear Power Program experience is a plus.

Responsibilities

• Install on-site complex nuclear measurement equipment and systems, configuring Mirion (Canberra) hardware/software.
• Troubleshoot and isolate malfunctions; work with Technical Support and Engineering to fix faults.
• Complete Field Reports and logs documenting work and field issues.
• Represent the Company professionally in all customer dealings.
• In-house Troubleshooting and Repair; Technical Support by phone/email.

Skills

Electronics background

Mechanical background

Strong communication skills

Organizational skills

Self-starter

Analytical thinking

Valid driver's license

Travel readiness 70%

Education

Associate or Bachelor's in Electronics/Nuclear Engineering

Tools

Genie 2000

Apex Gamma

Apex In-Vivo

Eclipse

Apex-Alpha/Beta

SQL Server

Crystal Reports

Access

Job description

Mirion Technologies is seeking a highly motivated Field Service Engineer who, with limited supervision, executes customer support activities involving the installation, modification and repair of complex nuclear measurement equipment and systems.

Essential Duties

• Conduct on-site installation of complex nuclear measurement equipment and systems, focusing on the setup/configuration of Mirion (Canberra) hardware and software, using established testing procedures and training to ensure proper function of system(s). Provide familiarization to the customer on system hardware/software and its basic modes of operation.
• Troubleshoot and isolate equipment malfunctions and take corrective actions, analyzing hardware or software issues. Work closely with Technical Support and Engineering to locate and correct system faults.
• Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed.
• Provide professional representation of the Company in all dealings with customer, creating a positive experience for the customer.

Additional Duties

• In-house Troubleshooting and Repair.
• Technical Support (by phone/email).

Essential Requirements

• Technical acumen. Preferably electronics, Mechanical or Science/Physics background.
• Very good verbal communication skills.
• Excellent organizational skills, typing/keyboarding skills and written reporting skills.
• Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit being able to work alone or with a team.
• Must be logical and analytical in approaching solutions to complex problems.
• Understand and adhere to all safety policies on the job.
• Ability to lift at least 50+ pounds.
• 70% regional travel.
• Must have a valid driver’s license.

Preferred Skills

• Knowledge and proficiency of any of the Mirion (Canberra) products such as High Purity Germanium (HPGe) Detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems.
• Experience using Mirion (Canberra) applications such as Genie™ 2000, Apex Gamma™, Apex In-Vivo™, Eclipse™, and Apex-Alpha/Beta™ software.
• Database management experience using SQL Server, Crystal Reports and/or Access.
• Nuclear Physics and Radiation Principles knowledge and experience.
• Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles a plus.
• Complex system troubleshooting to resolution at modular and/or component level.

Experience And Educational Requirements

• 1-3 years in a technical/customer service position. Must have excellent technical and customer relations experience to handle the diversity of systems and their applications.
• A.S. or B.S. degree in Electronics, Nuclear Engineering or equivalent preferred but not required. Some technical schooling along with 4+ years related technical experience may be substituted.
• Naval Nuclear Power Program experience is a plus.