Field Services Engineer – Midwest

hireneXus; Atlanta (GA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

hireneXus is seeking a Field Service Engineer to install, modify and repair complex nuclear measurement equipment at customer sites across the Midwest and Central US. The role involves extensive regional travel with limited supervision, emphasizing safety, accuracy, and customer service.

The ideal candidate has an electronics/mechanical or physics background, strong communication skills, and the ability to troubleshoot effectively in the field.

Qualifications

• Technical background in electronics, mechanical, or physics preferred.
• Excellent verbal communication and written reporting skills.
• Ability to work independently and as part of a team with limited supervision.

Responsibilities

• Install and configure complex nuclear measurement equipment at customer sites.
• Troubleshoot and isolate malfunctions, coordinating with support/engineering.
• Complete field reports and maintain proper documentation of work performed.
• Represent the company professionally in all customer interactions.

Skills

Technical acumen

Verbal communication

Written reporting

Self-starter

Analytical

Driver's license

Education

AS/BS electronics or nuclear engineering

Tools

SQL Server

Crystal Reports

Microsoft Access

Job description

Location: Field-based / Home-based - Midwest & Central US territory (TX, OK, AR, LA, MS, KS, MO, NE, IA, IL, IN, OH, WI, MN)

Travel: Approximately 70% regional travel

Our client, a leading manufacturer of nuclear measurement and radiation detection equipment, is seeking a highly motivated Field Service Engineer who, with limited supervision, executes customer support activities involving the installation, modification, and repair of complex nuclear measurement equipment and systems.

ESSENTIAL DUTIES:

• Conduct on-site installation of complex nuclear measurement equipment and systems, focusing on the setup/configuration of proprietary hardware and software, using established testing procedures and training to ensure proper function of system(s). Provide familiarization to the customer on system hardware/software and its basic modes of operation.
• Troubleshoot and isolate equipment malfunctions and take corrective actions, analyzing hardware or software issues. Work closely with Technical Support and Engineering to locate and correct system faults.
• Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed.
• Provide professional representation of the company in all dealings with customers, creating a positive experience for the customer.

ADDITIONAL DUTIES:

• In-house troubleshooting and repair.
• Technical support (by phone/email).

ESSENTIAL REQUIREMENTS:

• Technical acumen - preferably an Electronics, Mechanical, or Science/Physics background.
• Very good verbal communication skills.
• Excellent organizational skills, typing/keyboarding skills, and written reporting skills.
• Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit, able to work alone or with a team.
• Must be logical and analytical in approaching solutions to complex problems.
• Understand and adhere to all safety policies on the job.
• Ability to lift at least 50+ pounds.
• 70% regional travel.
• Must have a valid driver's license.

PREFERRED SKILLS:

• Knowledge and proficiency with industry-standard radiation detection instrumentation such as High Purity Germanium (HPGe) detectors, Sodium Iodide (NaI) detectors, and Alpha/Beta Counting Systems.
• Experience using nuclear measurement software applications for gamma spectroscopy, in-vivo counting, and alpha/beta counting.
• Database management experience using SQL Server, Crystal Reports, and/or Access.
• Nuclear Physics and Radiation Principles knowledge and experience.
• Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles a plus.
• Complex system troubleshooting to resolution at the modular and/or component level.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• 1-3 years in a technical/customer service position. Must have excellent technical and customer relations experience to handle the diversity of systems and their applications.
• A.S. or B.S. degree in Electronics, Nuclear Engineering, or equivalent preferred but not required. Some technical schooling along with 4+ years related technical experience may be substituted.
• Naval Nuclear Power Program experience is a plus.