Field Services Engineer – North East

hireneXus; Pennsylvania; Hybrid; USD 70,000 - 95,000; Full time

Job summary

hireneXus seeks a Field Service Engineer to install, modify, and repair advanced nuclear measurement equipment across the Northeast US. You will configure hardware/software, train customers, and troubleshoot complex systems with limited supervision.

Travel about 70% regionally; handle equipment and maintain logs. A strong electronics/physics background and solid communication skills are essential for success.

Qualifications

• 1–3 years in technical service or field service
• Customer-facing technical experience is required
• Naval Nuclear Power Program experience is a plus

Responsibilities

• Install and configure field equipment and software
• Troubleshoot and repair complex nuclear measurement systems
• Provide customer training and system orientation
• Document service actions and maintain logs
• Collaborate with Technical Support and Engineering teams

Skills

Technical troubleshooting

Field service

Customer communication

Electrical knowledge

Mechanical aptitude

Safety procedures

Documentation

Independent work

Travel readiness

Education

Associate degree in Electronics

Bachelor's degree in Nuclear Engineering

Equivalent combinations of education and experience

Bachelor's degree in Electronics

Tools

SQL Server

Crystal Reports

Microsoft Access

Job description

Location: Field-based / Home-based — Northeast US territory (PA, NY, NJ, CT, MA, RI, NH, VT, ME, MD, DE, Northern VA)

Travel: Approximately 70% regional travel

Our client, a leading manufacturer of nuclear measurement and radiation detection equipment, is seeking a highly motivated Field Service Engineer who, with limited supervision, executes customer support activities involving the installation, modification, and repair of complex nuclear measurement equipment and systems.

• Perform field installations of sophisticated nuclear measurement equipment and systems, including configuration and setup of proprietary hardware and software.
• Follow established installation, testing, and commissioning procedures to verify that systems are operating correctly and meet required performance standards.
• Provide customers with basic training and system orientation, including an overview of hardware, software, and standard operating functions.
• Diagnose, troubleshoot, and resolve equipment failures by identifying hardware and software-related issues.
• Partner with Technical Support and Engineering teams to investigate system faults and implement effective corrective actions.
• Maintain accurate field documentation, service reports, and activity logs to ensure all work is properly recorded and identified issues are communicated and resolved.
• Represent the company professionally during customer interactions and consistently deliver a positive customer experience.

Additional Responsibilities

• Perform internal equipment troubleshooting, testing, and repair activities.
• Provide technical assistance and customer support through phone and email communications.
• Assist with other technical service activities as needed to support customers and internal teams.

Required Qualifications & Abilities

• Strong technical aptitude, preferably supported by an educational or professional background in electronics, mechanical engineering, science, or physics.
• Excellent verbal communication and interpersonal skills with the ability to interact effectively with customers and internal teams.
• Strong organizational, keyboarding, documentation, and technical writing skills.
• Self-motivated and dependable, with the ability to work independently as well as collaboratively within a team environment.
• Demonstrated logical and analytical approach to diagnosing and resolving complex technical problems.
• Commitment to following company and job-site safety procedures and policies.
• Ability to safely lift and handle equipment weighing 50+ pounds.
• Willingness and ability to travel approximately 70% regionally.
• Valid driver's license required.

Preferred Technical Skills

• Familiarity with industry-standard radiation detection equipment, including High Purity Germanium (HPGe) detectors, Sodium Iodide (NaI) detectors, and Alpha/Beta Counting Systems.
• Experience working with nuclear measurement software used for gamma spectroscopy, in-vivo counting, and alpha/beta counting applications.
• Knowledge of database systems and reporting tools such as SQL Server, Crystal Reports, and/or Microsoft Access.
• Understanding of nuclear physics, radiation principles, and radiation detection technologies.
• Familiarity with gamma spectroscopy, alpha/beta counting, and related radiation measurement methodologies.
• Experience troubleshooting complex systems through modular and/or component-level analysis and repair.

Education & Experience

• Required: 1–3 years of experience in a technical service, field service, or customer-facing technical position.
• Demonstrated technical expertise and customer service skills, with the ability to support a variety of systems and applications.
• Preferred: Associate or Bachelor's degree in Electronics, Nuclear Engineering, or a related technical field.
• Equivalent combinations of technical education and professional experience may be considered, including technical schooling combined with 4+ years of relevant experience.
• Experience with the Naval Nuclear Power Program is a plus.