Field Support Engineer - Northeast

Mirion Technologies, Inc.; Ohio; Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Mirion Technologies, Inc. is seeking a motivated Field Service Engineer to perform on-site installation, modification, and repair of complex nuclear measurement equipment with limited supervision.

You will work with Mirion (Canberra) hardware and software, following established testing procedures to ensure proper system function. You will troubleshoot malfunctions, document field activities in reports, and represent the company professionally to customers.

Formación

• Technical and customer service experience in electronics or nuclear systems.
• Ability to install, troubleshoot, and service complex equipment.
• Familiarity with Mirion (Canberra) software is a plus.
• Willingness to travel regionally up to 70% and lift 50+ pounds.

Responsabilidades

• Install on-site complex nuclear equipment and configure hardware/software.
• Troubleshoot malfunctions and coordinate with Tech Support and Engineering.
• Complete Field Reports and properly document work performed.
• Represent the company professionally to customers.

Conocimientos

Technical acumen

Verbal communication

Organizational skills

Self-starter

Analytical mindset

Safety compliance

Lift 50+ pounds

Driver's license

Regional travel

Educación

AS or BS in Electronics/Nuclear Engineering

Technical schooling + 4+ years experience

Herramientas

SQL Server

Crystal Reports

MS Access

Genie 2000

Apex Gamma

Apex In-Vivo

Descripción del empleo

Mirion Technologies is seeking a highly motivated Field Service Engineer who, with limited supervision, executes customer support activities involving the installation, modification and repair of complex nuclear measurement equipment and systems.

ESSENTIAL DUTIES:

• Conduct on-site installation of complex nuclear measurement equipment and systems, focusing on the setup/configuration of Mirion (Canberra) hardware and software, using established testing procedures and training to ensure proper function of system(s). Provide familiarization to the customer on system hardware/software and its basic modes of operation.
• Troubleshoot and isolate equipment malfunctions and take corrective actions, analyzing hardware or software issues. Work closely with Technical Support and Engineering to locate and correct system faults.
• Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed.
• Provide professional representation of the Company in all dealings with customer, creating a positive experience for the customer.

ADDITIONAL DUTIES:

• In-house Troubleshooting and Repair.
• Technical Support (by phone/email).

ESSENTIAL REQUIREMENTS:

• Technical acumen. Preferably electronics, Mechanical or Science/Physics background.
• Very good verbal communication skills.
• Excellent organizational skills, typing/keyboarding skills and written reporting skills.
• Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit being able to work alone or with a team.
• Must be logical and analytical in approaching solutions to complex problems.
• Understand and adhere to all safety policies on the job.
• Ability to lift at least 50+ pounds.
• 70% regional travel.
• Must have a valid driver’s license.

PREFERRED SKILLS:

• Knowledge and proficiency of any of the Mirion (Canberra) products such as High Purity Germanium (HPGe) Detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems.
• Experience using Mirion (Canberra) applications such as Genie™ 2000, Apex Gamma™, Apex In-Vivo™, Eclipse™, and Apex-Alpha/Beta™ software.
• Database management experience using SQL Server, Crystal Reports and/or Access.
• Nuclear Physics and Radiation Principles knowledge and experience.
• Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles a plus.
• Complex system troubleshooting to resolution at modular and/or component level.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• 1-3 years in a technical/customer service position. Must have excellent technical and customer relations experience to handle the diversity of systems and their applications.
• A.S. or B.S. degree in Electronics, Nuclear Engineering or equivalent preferred but not required. Some technical schooling along with 4+ years related technical experience may be substituted.
• Naval Nuclear Power Program experience is a plus.