Field Services Engineer (Semiconductor Equipment)

Prosum; Hillsboro (OR); Hybrid; USD 68,880 - 73,012; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Disability insurance

Student loan assistance

Tuition assistance

Job summary

A growing international semiconductor equipment provider in Hillsboro is seeking a full-time Field Services Engineer. The candidate will be mainly onsite, responsible for troubleshooting and maintaining products while ensuring a high level of customer service. Candidates should possess a Bachelor's degree in Mechanical or Electrical Engineering and ideally have 2 years of experience in the semiconductor industry. This position includes benefits like medical insurance and student loan assistance.

Qualifications

• At least 2 years in an Engineering role or as a Field Service Engineer within the semiconductor industry.
• Desire to be customer facing.
• Occasional travel domestically to other client cities as needed.

Responsibilities

• Provide field service engineering activities to customers independently.
• Troubleshoot complicated products and problems.
• Perform preventative maintenance on Company products.

Skills

Customer facing

Engineering roles

Troubleshooting

Education

Bachelor's degree in Mechanical or Electrical Engineering

Job description

Overview

This is a full-time/direct-hire Field Services Engineer position with a growing international semiconductor equipment provider with a presence in Hillsboro, OR. This role will be 80% onsite and the rest remote.

Pay

This range is provided by Prosum. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $50.00/hr - $53.00/hr

Responsibilities

• This position is responsible for providing field service engineering activities to Company customers independently
• This position troubleshoots more complicated products and problems
• Receives service calls from customers
• Determines customer need or problem and responds accordingly
• May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site
• Performs preventative maintenance on Company products
• Establishes and manages a local maintenance service
• Provides liaison between customer and applications programmer for customer requests involving change in applications
• Researches market needs and customer applications of Company products
• Submits application report to management in a timely manner
• Supports sales activities and establishes and maintains good relationship with customers
• Participates in sales meetings as required
• Provides training to other Company field service engineers as needed
• Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner

Qualifications

• Bachelors degree in Mechanical or Electrical Engineering or equivalent field
• At least 2 years in an Engineering role or as a Field Service Engineer within the semiconductor industry
• Desire to be customer facing
• Occasional travel domestically to other client cities as needed

Details

• Seniority level: Associate
• Employment type: Full-time
• Industries: Semiconductor Manufacturing

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Paid paternity leave
• Paid maternity leave
• Disability insurance
• Student loan assistance
• Tuition assistance