Field Service Engineer - Hillsboro, Oregon

Actus Consulting Group; Hillsboro (OR); On-site; USD 90,000 - 100,000; Full time

Job summary

Actus Consulting Group in Hillsboro, Oregon is seeking a Field Service Engineer to provide on-site and remote technical support for semiconductor capital equipment. The role focuses on diagnosing complex issues, performing preventative maintenance, and ensuring customer satisfaction.

Candidates should hold an Electrical Engineering degree, have field service or semiconductor experience, and be willing to travel domestically.

Qualifications

• Degree in Electrical Engineering or equivalent.
• Previous work experience in a similar position preferred (Semiconductor FSE).
• Experience with installation, maintenance, and sustaining of semiconductor capital equipment.
• Technical troubleshooting experience.
• Flexibility to work evenings, weekends, on-call.
• Domestic/overseas travel for training and tool support.

Responsibilities

• Field Service Engineering at customer sites.
• Respond to service calls and determine customer needs.
• Provide remote consultation and schedule repairs as needed.
• Perform preventative maintenance on company products.
• Establish and manage local maintenance service structure.
• Inspect and evaluate customer usage of Company products.
• Provide training on product usage and maintenance to customers.
• Liaise between customer and applications programmer for requests.
• Research market needs and customer applications of Company products.
• Submit service and expense reports promptly.

Skills

Technical product knowledge

Customer service

Accuracy

Analysis

Communication (English)

Initiative / Follow-through

Judgment

Time management

Problem-solving

Ethics

Education

Electrical Engineering degree

Tools

Hand tools

Electronic diagnostic equipment

Test fixtures

Windows OS

MS Office

Job description

Job Description / Qualifications

Title: Field Service Engineer

Location: Hillsboro, Oregon

Salary: $90k - $100k

Openings: 1

The company is a well established public company headquartered in Japan. The company serves one of the largest manufacturer of electrical parts in the world. This is an excellent opportunity to build your career at a leading company in the global market.

General Position Summary

This junior-level Engineer position is responsible for providing field service engineering activities to Company customers independently. This position troubleshoots more complicated products and problems.

Essential Job Functions

• Field Service Engineering
• Receives service calls from customer. Determines customer need or problem and responds accordingly.
• May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company's products at customer site.
• Performs preventative maintenance on Company products.
• Establishes and manages a local maintenance service structure.
• Inspects and evaluates customer usage of Company products.
• Provides training to customers in usage and maintenance of Company products.
• Provides application support on Company products to customer.
• Provides liaison between customer and applications programmer for customer requests involving change in applications.
• Researches market needs and customer applications of Company products.
• Submits application report to management in a timely manner.
• Supports sales activities and establishes and maintains good relationship with customers.
• Participates in sales meetings as required.
• Provides training to other Company field service engineers as needed.
• Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner.
• Receives follow-up and additional training on Company products in Japan.
• Responsible for maintaining company parts and tools.
• Effectively communicates with Japan headquarters' engineers regarding the product applications, technical issues, etc.
• Other & Miscellaneous
• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs other duties and projects as assigned by Company management.
• Maintains high ethical standards in the work place.
• Reports all irregular issues and problems to management for solution.
• Maintains good communication with supervisors, other staff members, customers and others.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area including any work conducted at customer sites.

Job Requirements: skills, qualifications, working conditions Minimal Required Essential Job Skills

Technical product knowledge, Customer Service, Accuracy, Analysis, Communication: Speaking, Reading and Writing English, and able to use language diplomatically and persuasively with coworkers and customers; Initiative/Follow-through, Judgment, Cooperation, Time Management, Decision-Making, Dependability/Reliability, Diplomacy, Ethics, Listening & Understanding, Problem-Solving.

Qualifications Education & Work Experience

• Degree in Electrical Engineering or equivalent combination of education and experience.
• Received previous work experience in a similar position. (Semiconductor FSE experience preferred)
• Experience with installation, maintenance, and sustaining of semiconductor capital equipment
• Technical troubleshooting experience
• Flexibility to work evenings, weekends, on-call
• Flexibility for domestic/overseas travel for training and tool support

Tools & Equipment

• Use of hand tools, electronic diagnostic equipment, test fixtures equipment.
• General office equipment including phones, personal computer, email, fax, copier and includes pager and mobile phone.
• Software includes the use of Windows operating system & MS Office.