Field Services Engineer - Multiple Locations Available

CultureFit; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

CultureFit is seeking a Field Service Technician to install, service, and optimize SMT automation systems across North America. The role requires travel to customer sites (up to 75%) and working remotely when not onsite, with reimbursement for mileage.

You will install, troubleshoot, and retrofit equipment, provide customer training, and document service activities while collaborating with engineering teams to resolve complex issues.

Qualifications

• Bachelor of Science in Engineering (Mechanical, Electrical, or related field) preferred.
• Experience with SMT (Surface Mount Technology) equipment strongly preferred.
• Strong background in mechanical and electrical diagnostics, repair, and preventive maintenance.

Responsibilities

• Install, configure, and startup SMT automation systems at customer sites across North America.
• Perform system retrofits, upgrades, and custom equipment modifications.
• Diagnose and resolve mechanical, electrical, software, and process issues onsite or remotely.
• Provide operator and maintenance training to customers and document service activities.
• Serve as liaison between customers and Company engineering departments; communicate with technical and non-technical stakeholders.

Skills

Customer-focused

Problem solving

Independent worker

Team collaboration

Education

BS in Engineering (Mechanical/Electrical)

Tools

SMT equipment knowledge

Electrical schematics

Mechanical drawings

Windows OS

Networking concepts

Job description

Locations Open: We have openings in several cities! You can join our team in Austin, TX; Reno, NV; Phoenix, AZ; or Chicago, IL.

Travel: Driving to customer sites in your designated city (one of the above cities) 75% of the time. When not onsite with customers you will work remotely.

POSITION SUMMARY:

Installation, maintenance, troubleshooting, and process optimization of Company's Surface Mount Technology (SMT) automation equipment. This role requires a highly motivated individual with strong technical aptitude who can deliver exceptional service to customers while representing Company with professionalism and expertise.

KEY RESPONSIBILITIES:

• Perform on-site installation, configuration, and startup of Company SMT automation systems across North America.
• Execute system retrofits, upgrades, and custom equipment modifications.

Technical Support & Troubleshooting

• Diagnose and resolve complex mechanical, electrical, software, and process-related issues.
• Provide advanced technical support both onsite and remotely, ensuring minimal customer downtime.
• Collaborate with Company's technical teams to escalate and resolve advanced engineering issues.

Customer Training & Support:

• Deliver structured operator and maintenance training for customer personnel.
• Advise customers on best practices for process optimization, preventive maintenance, and system efficiency.

Documentation & Reporting:

• Collect and analyze technical data for troubleshooting, reliability tracking, and process improvement.
• Prepare clear, detailed service reports, documentation, and feedback to customers and Company management.
• Serve as a technical liaison between customers and Company engineering departments.
• Communicate effectively with both technical and non-technical stakeholders.

QUALIFICATIONS & BACKGROUND:

EDUCATION & EXPERIENCE

• Bachelor of Science in Engineering (Mechanical, Electrical, or related field) preferred
• Experience with SMT (Surface Mount Technology) equipment strongly preferred
• Strong background in mechanical and electrical diagnostics, repair, and preventive maintenance.

TECH SKILLS

• Proficiency with interpreting electrical schematics, mechanical drawings, and mechatronic system diagrams.
• Solid understanding of Windows-based operating systems, software installation, and system configuration.
• Familiarity with networking concepts and modern computing applications.

SOFT SKILLS

• Strong problem-solving abilities with a customer-first mindset.
• Ability to work independently with minimal supervision while thriving in a team environment.
• Excellent communication and interpersonal skills.
• Must be able to drive in your city (up to 75%), with all travel costs covered by the company.
• Must use your own vehicle (you will be reimbursed for all mileage driven).