Field Service Technician

Tree Top Staffing LLC; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Tree Top Staffing LLC is seeking a Field Service Technician to deliver on-site system installations and maintenance for our clients. The role requires strong electrical and controls experience, especially with CNC machines and PLCs, plus the ability to travel extensively to customer sites.

You will install and configure tool load monitoring, adaptive controls, and machine monitoring systems, diagnose issues, provide remote and on-site support, and contribute to documentation and product

Qualifications

• Strong background in electrical and controls systems, particularly with CNC machines and industrial controls.
• Experience with system integration, PLCs, and industrial automation.
• Familiarity with machine monitoring and IoT technologies is a plus.

Responsibilities

• Install and configure monitoring and control systems on-site at customer locations.
• Integrate electrical and CNC machine controls; ensure full operation.
• Diagnose and resolve system issues; provide on-site and remote support.
• Travel up to 70% for installations and training.
• Develop technical docs and installation instructions.
• Gather field feedback to improve products and collaborate with engineering.
• Train customers and maintain professional relationships.

Skills

Electrical & controls

PLC programming

Industrial automation

Machine monitoring/IoT

Education

Electrical Engineering / Mechatronics degree

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Overview

We are seeking a Field Service Technician who will play a vital role in delivering solutions to company clients. This position requires a combination of technical expertise, customer service skills, and the ability to travel for on-site system installations. The ideal candidate will have strong electrical and controls experience, particularly with CNC machines and controls/PLC’s. Additionally, this individual will contribute to technical documentation and product development efforts.

Responsibilities

System Installation and Setup

• Install and configure Tool Load Monitoring, Adaptive Controls, and Machine Monitoring systems on-site at customer locations.
• Perform electrical and controls integration with CNC machines and other industrial equipment.
• Ensure systems are fully operational and meet customer requirements.

Technical Support and Troubleshooting

• Diagnose and resolve issues related to system functionality, performance, and integration.
• Provide remote and on-site support to address technical challenges.

Travel Requirements

• Travel to customer sites across the US for installations, training, and support (travel up to 70%).

Technical Documentation

• Develop and maintain clear, concise, and accurate technical manuals, user guides, and installation instructions.
• Document installation and troubleshooting processes for internal use.

Product Development Support

• Provide feedback from field installations to assist in refining and improving Company’s products.
• Collaborate with the engineering and product teams to test and validate new features or systems.

Customer Interaction

• Train customers on the use and maintenance of installed systems.
• Represent Company with professionalism and maintain strong customer relationships.

Qualifications

Technical Expertise

• Strong background in electrical and controls systems, particularly with CNC machines and industrial controls.
• Experience with system integration, PLCs, and industrial automation.
• Familiarity with machine monitoring and IoT technologies is a plus.

Education and Experience

• Associate or Bachelor’s degree in Electrical Engineering, Mechatronics, Industrial Technology, or a related field (or equivalent experience).
• Minimum 3 years of relevant experience in a similar role.

Soft Skills

• Excellent problem-solving and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work independently and manage travel schedules effectively.

Additional Requirements

• Willingness to travel extensively, including overnight stays.
• Valid driver’s license and ability to obtain necessary travel documentation (e.g., passport, visas).
• Ability to lift and carry equipment up to 50 lbs.