Field Services Engineer - Molecular Diagnostics

Mackinnon Bruce International; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Mackinnon Bruce International is seeking experienced Field Service Engineers to support molecular diagnostics and laboratory instrumentation across the United States. The role covers installation, commissioning, validation and ongoing maintenance of complex diagnostic systems.

You will provide technical support and customer training to hospital laboratories, reference laboratories and research facilities, ensuring high uptime and strong customer relationships. Some travel may be required.

Qualifications

• Experience in diagnostics, medical device or life sciences sectors.
• Experience supporting hospitals, reference and clinical diagnostic laboratories, academic and research institutions.

Responsibilities

• Installation, commissioning and validation of laboratory instrumentation
• Preventative maintenance, calibration and planned servicing
• Fault diagnosis, troubleshooting and repair of complex diagnostic systems
• Providing technical support and customer training to laboratory staff
• Working closely with Technical Support, Applications and Commercial teams
• Managing customer relationships across hospitals, laboratories, research institutions and diagnostic facilities
• Supporting instrument upgrades, software updates and preventative maintenance programmes
• Maintaining high levels of customer satisfaction and equipment uptime

Job description

Mackinnon Bruce International is a global executive search and recruitment consultancy specialising in the Medical & Life Sciences sector.

As part of our continued growth within the diagnostics market, we are actively looking to connect with experienced Field Service Engineers supporting molecular diagnostics and laboratory instrumentation in the United States.

We work in partnership with global manufacturers, innovative scale-ups and emerging diagnostics companies, many of whom regularly seek experienced service professionals to support the installation, maintenance and servicing of complex laboratory equipment.

Typical Responsibilities

• Installation, commissioning and validation of laboratory instrumentation
• Preventative maintenance, calibration and planned servicing
• Fault diagnosis, troubleshooting and repair of complex diagnostic systems
• Providing technical support and customer training to laboratory staff
• Working closely with Technical Support, Applications and Commercial teams
• Managing customer relationships across hospitals, laboratories, research institutions and diagnostic facilities
• Supporting instrument upgrades, software updates and preventative maintenance programmes
• Maintaining high levels of customer satisfaction and equipment uptime

We Are Interested in Speaking with Engineers Who Have Experience Supporting

• Clinical Chemistry Analysers
• Flow Cytometry
• Laboratory Automation
• Sample Preparation & Extraction Platforms
• Laboratory Robotics
• Diagnostic Imaging & Laboratory Equipment

Ideal Background

We're keen to hear from professionals with experience working within the diagnostics, medical device or life sciences sectors, particularly those supporting customers such as:

• Hospital Laboratories
• Reference Laboratories
• Clinical Diagnostic Laboratories
• Public Health Laboratories
• Academic & Research Institutions
• Biotechnology Companies
• Pharmaceutical Organisations