Field Services Engineer — Onsite 1st-Line IT Support (Finance)

ECI; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

ECI is seeking a Field Services Engineer to deliver high-quality technical support to financial services clients. You will work onsite at client locations and remotely, handling desktop and light server troubleshooting, installations, upgrades, and relocations.

Strong communication and customer-facing professionalism are essential. Candidates should have a college diploma or degree in computer science and 1–3 years of end-user support experience, with a proactive, detail-oriented mindset and the

Qualifications

• College diploma or University degree in Computer Science or equivalent with 1–3 years of end user support
• Exceptional written and oral communication skills
• Exceptional interpersonal skills with rapport-building, listening, and questioning abilities
• Willingness to learn
• Highly self-motivated and directed in a fast-paced team environment
• Sharp attention to detail with analytical and problem-solving abilities
• Effective time management with internal tasks and external vendors
• Possible long-term singular client engagement

Responsibilities

• Deliver first-class service and technical support to ECI clients onsite and remotely
• Troubleshoot desktop and light server issues, install upgrades and relocations
• Interface with high-profile financial clients daily with professionalism

Skills

End user support

Communication skills

Time management

Willingness to learn

Problem solving

Education

Bachelor's degree in Computer Science

Tools

Windows OS

Office 365

MDM solutions

VMware vSphere/Hyper‑V

Active Directory/Exchange

Networking basics

Job description

ECI is seeking a Field Services Engineer to deliver high-quality technical support to financial services clients. You will work onsite at client locations and remotely, handling desktop and light server troubleshooting, installations, upgrades, and relocations.

Strong communication and customer-facing professionalism are essential. Candidates should have a college diploma or degree in computer science and 1–3 years of end-user support experience, with a proactive, detail-oriented mindset and the