Onsite IT Field Engineer—Finance Client Support

Socket.dev; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

ECI is a leading provider in cloud and technical solutions for the financial industry. The Field Services Engineer will deliver top-tier service, support, and guidance to clients in onsite environments and via remote resources.

The role requires strong communication, problem-solving skills, and the ability to manage multiple tasks with accuracy. The position emphasizes reliability, professional presentation, and the ability to work with cutting-edge technology in dynamic settings.

Qualifications

• Requires a college diploma or university degree in Computer Science or related field, with 1–3 years of end-user support.
• Excellent written and verbal communication skills are essential.
• Interpersonal skills with rapport-building and listening are important.
• Willingness to learn and work in a fast-paced team environment.
• Strong time management and analytical/problem-solving abilities.

Responsibilities

• Deliver first-class service and technical support to clients onsite or remotely.
• Troubleshoot desktop, light server issues, installs, upgrades, and relocations.
• Interface with high-profile financial clients in client environments.
• Coordinate with vendors and maintain documentation and process adherence.

Skills

End user support

Communication skills

Learning mindset

Team collaboration

Time management

Analytical problem solving

Attention to detail

Education

College degree in CS or related

Tools

Office 365

MDM solutions

VMware vSphere

Hyper-V

Public cloud basics

Job description

ECI is a leading provider in cloud and technical solutions for the financial industry. The Field Services Engineer will deliver top-tier service, support, and guidance to clients in onsite environments and via remote resources.

The role requires strong communication, problem-solving skills, and the ability to manage multiple tasks with accuracy. The position emphasizes reliability, professional presentation, and the ability to work with cutting-edge technology in dynamic settings.