Field Services Engineer

ECI; San Francisco (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

ECI is seeking a Field Services Engineer to deliver first-class service and technical support to client environments, onsite and remotely. You will troubleshoot desktops, light servers, and perform installations, upgrades, and relocations for financial services clients, with strong emphasis on professionalism and communication.

The role requires 1–3 years of end-user support experience, networking basics, and the ability to work independently in a fast-paced team.

Qualifications

• College diploma/University degree in CS or related field or equivalent experience.
• 1–3 years of end user support.
• Strong written and verbal communication.
• Willingness to learn and stay self-motivated.

Responsibilities

• Deliver first-class on-site and remote technical support to ECI clients.
• Troubleshoot desktop and light server issues, install upgrades, and relocate equipment.
• Interface with high-profile financial services clients, maintaining professionalism.
• Assist with network and system maintenance and vendor coordination.

Skills

End user support

Networking concepts

Windows OS support

VPN technologies

Active Directory

Education

Bachelor's degree in Computer Science or related field

Tools

VMware vSphere

Hyper-V

Office 365

Exchange

MDM solutions

Job description

ECIis the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering ouremployees around the world.

Position Summary

The Field Services Engineer is responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes daily support incidents, desktop and light server troubleshooting, hardware/software installation, upgrades and relocations. The candidate will interface with high profile financial industry clients daily onsite in the clients environment and also through remote resources thus requiring the highest level of presentation, communication and professionalism.

Position Requirements

• College diploma or University degree in the field of Computer Science or equivalentfield and/or related experience with 1-3 years of end user support
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Willingness to learn
• Highly self-motivated and directed, in a fast-paced team environment
• Sharp attention to detail with proven analytical and problem-solving abilities.
• Effective time management in working on internal tasks as well as withexternal vendors
• Possible long-term singular client engagement

Technical Requirements

• Experience deploying home networks including Cable/DSL/FIOS modems,firewalls, hardware and software VPN clients
• Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS,Routing, Switching and Firewalls
• Reinstalling and troubleshooting of operating systems and applications
• Microsoft Windows 7/8/10, Microsoft Office 2010-2019
• Android/iOS configuration, troubleshooting and potential integration withMDM solutions
• Basic experience with public cloud technologies with an emphasis on Office 365
• Familiar with cyber-security concepts (Multi-Factor Authentication, Antivirus/Antimalware, Software Firewall, Web Filtering)
• Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)
• Ability to perform patching and maintenance of systems

Preferred Skills

• Financial industry experience (Hedge Funds Private Equity, FoF)
• Experience with Managed Service Providers
• Experience with Market Data vendors like Bloomberg, Reuters, Factset
• Experience with Microsoft Server 2008R2-2016
• Basic knowledge of e-mail and spam troubleshooting
• Understanding of IaaS, VDI and backup technologies
• Experience with virtualization software such as VMWare vSphere or Hyper‑V
• Administering Active Directory Users/Exchange mailboxes
• Technical certifications preferred
• Basic understanding of desktop imaging platforms

Working Conditions

• Ability to work in an independent environment with moderate supervision
• Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)
• Overtime may be required to meet project deadlines (including late nights andweekends)
• Ability to travel for business and work beyond normal business hourswhen necessary
• Ability to be flexible and successfully respond to multiple work pressures
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools,and to handle other computer components
• Lifting and transporting of moderately heavy objects, such as computers andperipherals

About ECI

ECI is a leading provider in the financial industry of cloud and technical solutions. With over 25 years in business, ECI has upheld a reputation of developing top-tier industry technologists by allowing them to work in fast-paced and dynamic environments. Focusing on a “promote from within” culture allows our team to grow both personally and professionally.

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever,