Field Services Engineer

CANNON Instrument Company; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Field Service Engineer, where you'll provide essential technical support and maintenance for advanced instruments. This role is perfect for those who thrive in dynamic environments, as it involves frequent travel to customer sites, ensuring top-notch service and training. You'll be part of a dedicated team that values accountability, excellence, and innovation. If you're passionate about technology and customer service, this opportunity allows you to make a significant impact while growing your skills in a supportive atmosphere.

Qualifications

• 2+ years experience with automated electro-mechanical instrumentation preferred.
• Ability to travel overnight for field service work.

Responsibilities

• Install, repair, and conduct preventative maintenance on instruments.
• Provide technical support via calls, emails, and on-site visits.

Skills

Technical problem solving

Interpersonal skills

Communication skills

Mechanical skills

Ability to read electrical schematics

Education

Two year technical degree

Equivalent technical experience

Tools

Soldering equipment

Multimeter

Oscilloscope

Job description

Direct message the job poster from CANNON Instrument Company

Remote Worker - N/A

SUMMARY:

The Field Service Engineer is responsible for customer technical support. This includes providing support via phone calls, emails, and traveling to customer sites to install, repair, or conduct preventative maintenance on our instruments. In addition, the FSE will train customers to use our instruments. This position is home based and requires frequent travel, up to 80% of the time in their assigned region (Gulf States/Southeast), with some travel outside of their region.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Successfully complete new instrument installations, instrument upgrades, preventative maintenance, repairs, troubleshooting, and other related service functions
• Timely communication with customers, Team Leads, and office staff
• File field service reports upon completion of all service, installation, and support jobs
• Maintain positive relationships with customers through consistent and prompt communication
• Maintain limited parts inventory for common service and maintenance items
• Assist with regional trade shows and sales support
• Other duties as assigned

EDUCATION, KNOWLEDGE AND SKILLS:

• Two years’ experience with automated electro-mechanical instrumentation preferred
• Two years’ experience in overnight travel for field service work
• Two year technical degree or equivalent technical experience
• Valid driver’s license
• Strong technical problem solving, interpersonal, and communication skills
• Ability to read and utilize electrical schematics and mechanical drawings
• Strong mechanical skills, use of hand tools including soldering equipment, multimeter and oscilloscope

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position frequently requires standing, sitting, walking, reaching, talking, hearing and operation of motor vehicles.
• This position occasionally requires finger dexterity, climbing, crawling, lifting (average weight of 20lbs) and visual acuity.

COMPANY VALUES:

• Accountability: Doing what you say you will do. Owning the outcome. Being responsive. Providing timely, thorough follow up on requests.
• Excellence: Performing at a high level every day and continuously improving processes for efficiency and effectiveness. Being focused on results.
• Integrity: Always doing the right thing. Being lawful, ethical and true to yourself and your team.
• Innovation: Making our products, services and business processes better every day. Evolving our strategy to keep up with customer needs and the ever-changing external environment.
• Teamwork: Helping each other be the best we can be. Lending a hand even in areas outside your job description. Synergizing efforts.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service, Analyst, and Quality Assurance

Industries

Manufacturing, Measuring and Control Instrument Manufacturing, and Machinery Manufacturing