Field Services Engineer

Mackinnon Bruce International; United States; Remote; USD 50,000 - 91,000; Full time

Job summary

Join a forward-thinking company specializing in packaging solutions for the beverage industry as a Field Service Engineer. In this remote-based role, you will provide essential service support, install and maintain equipment, and train distributors. With a focus on customer satisfaction, your expertise in mechanical or electromechanical systems will be crucial. If you are passionate about technical support and enjoy traveling, this opportunity offers a dynamic environment where your contributions will directly impact client success. Embrace the chance to work with a diverse range of beverage clients and advance your career in a growing field.

Qualifications

• 2+ years of experience as a Field Service Engineer or Maintenance Technician.
• Fluent English and ability to travel up to 90%.

Responsibilities

• Test and evaluate equipment performance at customer sites.
• Prepare technical reports and ensure customer satisfaction.
• Perform troubleshooting and report deliverables.

Skills

Field Service Engineering

Technical Support

Troubleshooting

Customer Satisfaction

Mechanical Specialization

Education

Auto-mechanic Specialization

Mechanical Engineering

Electromechanical Engineering

Job description

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Direct message the job poster from Mackinnon Bruce International

One of my key clients is a company that specializes in providing packaging solutions for the beverage industry, particularly for bottling water, soft drinks, juices, dairy products, and alcoholic beverages. Here are some key aspects they support with: Beverage Packaging Solutions, Bottle Design & Manufacturing, Filling & Capping, Labelling as well as complete line solutions.

Due to continued growth, they are now looking to recruit several Field Service Engineer to add to their US services team. The key duties of the role are to provide service support, install, commission, and maintain the equipment. You will visit customers, set up machines at the premises, and provide training and technical support to their network of distributors. They now seek a candidate who can support mostly their beverage clients, so someone with experience in that environment would be beneficial.

Role & Responsibilities

• Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications
• Properly handle, check and transfer equipment non-conformities
• Prepare Job Progress Chart and technical reports in reference to carried-out activities
• Ensure ultimate internal and external customer satisfaction
• FAT & SAT
• Operator Training.
• Perform activities in line with the Standard Operating Procedures, coordination plan rules and customer rules
• Report after sales opportunities detected on Customer site
• Technical activities, troubleshooting and reporting deliverables
• Report to the Installation Site Manager for team site activities

The Candidate

• A fluent level of English is a must
• Specialization in auto-mechanic, mechanical or electromechanical.
• Have experience as a Field Service Engineer or Maintenance Technician, either working in a plant or servicing packaging or beverage equipment.
• Minimum experience of 2 years is required.
• Availability to travel up to 90 %

This is a remote-based position with significant travel, if this is of interest then please apply!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Packaging and Containers Manufacturing and Industrial Machinery Manufacturing

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