Field Services Engineer

Radon Medical Imaging Corporation; North Carolina; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k with company match

Medical benefit package

Company covered dental

Long Term Disability (LTDI)

Life Insurance

Holidays

PTO and sick days

Paid Training

Vehicle or stipend

Job summary

Radon Medical Imaging is seeking a skilled Field Service Engineer to resolve advanced service repair needs of designated radiology equipment. You will be a technical expert on at least one modality and may work across multiple systems.

Responsibilities include troubleshooting, repair, installation, validation, and maintenance, while coaching junior engineers and coordinating with customers to ensure timely resolutions and value-added services.

Qualifications

• 4+ years servicing electrical equipment with a relevant degree or equivalent education.
• Ability to interface with internal teams and customers in a service process.
• Proficient in diagnosing and repairing mechanical, electromechanical, and electronic equipment.
• Experience with web applications and Microsoft Office suite.
• Must comply with background checks and drug screening as required

Responsibilities

• Perform advanced troubleshooting, repair, installation, validation, and maintenance on assigned equipment.
• Lead, instruct, and assist less experienced field engineers; provide coaching and feedback.
• Communicate with customers, serve as an escalation point, and manage issues from dispatch to resolution.
• Engage with team members to ensure awareness of issue status for designated customers.
• Lead and communicate HQ and Zone/Area-level initiatives.
• Co-lead regular team or modality meetings.
• Partner with customers to recommend value-added services for improved business efficiency.

Skills

Customer interfacing

Diagnostics & repair

Office software

Team coaching

Education

Associate/Bachelor in Electrical, Biomedical, Mechanical Eng or related field

Equivalent military education + 4+ years servicing electrical equipment

High School Diploma/GED + 8+ years servicing electrical equipment

Tools

Microsoft Office

Web applications

Job description

Radon Medical Imaging is a world-class distributor of industry leading radiology equipment, a trusted independent medical device service provider specializing in multi-vendor service and asset management, and a leader in refurbishing high-end radiology equipment. We pride ourselves on delivering exceptional service, innovative solutions, and operational excellence to our partners and clients. Radon is a Private Equity backed company on an aggressive growth trajectory with several completed acquisitions creating exciting opportunities for innovation, scalability, and career advancement.

Job Summary:

As the primary face of Radon Services to customers, this individual is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence. This individual is a technical expert on at least one modality and may be proficient in multiple.

Responsibilities:

• Perform Advanced troubleshooting, repair, installation, validation, and maintenance on assigned equipment.
• Lead, instruct, and assist less experienced Field Engineers; provide coaching and feedback
• Communicate with customers, serve as an escalation point, and manage customer issues from dispatch to resolution.
• Engage with team members to ensure awareness of issue status for designated customers.
• Lead and communicate HQ and Zone/Area-level initiatives.
• Co-lead regular team or modality meetings
• Partner with customers to recommend value-added services for improved business efficiency.

Qualifications:

• Associate’s/Bachelor’s degree in Electrical, Biomedical, Mechanical Engineering, or related field with 4+ years of servicing electrical equipment OR equivalent military education and 4+ years of experience servicing electrical equipment, OR High School Diploma/GED and 8+ years of experience servicing electrical equipment
• Experience interfacing with internal teams and external customers in a solution-based service process.
• Proficient in diagnosing and repairing mechanical, electromechanical, and electronic equipment.
• Skilled in troubleshooting and responding to customer concerns.
• Experience with web applications and Microsoft Office suite.
• Must comply with Radon’s standard background check and post-offer drug screen.
• Compliance with customer access policies, including required immunizations and additional background checks/drug screens, is mandatory

Conditions/Environment:

• Ability to lift, carry, push, and pull 35lbs. unassisted; frequently bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit, and stand for long periods. Must reach above/below shoulder level, flex/extend neck, and have good hand/finger dexterity.
• Employees are expected to embody our core behaviors: act with humility, build trust, lead with transparency, deliver with focus, and drive ownership – always with unyielding integrity (Radon Way).
• While Radon Medical does not require COVID-19 vaccination, some customers may have vaccination mandates that apply to certain employees.

Why work with us?

• Growing company
• 401k with company match
• Medical benefit package
• Company covered dental
• 100% company paid Long Term Disability
• $250,000 Life Insurance policy
• 10 holidays
• PTO and sick days
• Paid Training
• Option of Company provided vehicle or monthly stipend