Field Service Engineer

jem & fix; Charleston (WV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k match

Medical benefits

Dental coverage

Long-term disability

Life insurance

PTO & sick days

Paid training

Vehicle stipend

Job summary

Radon Medical Imaging is seeking a Field Service Engineer to service radiology equipment across multiple vendors in the Charleston, WV region. You will be the primary face of Radon Services, resolving advanced service repair needs and driving customer satisfaction through service excellence.

Responsibilities include troubleshooting, installation, validation, and maintenance of equipment; communicating with customers; escalating issues as needed; and collaborating with the team to share knowledge

Qualifications

• Associate's/Bachelor's degree in Electrical, Biomedical, Mechanical Engineering or related field with 2+ years servicing electrical equipment.
• Military equivalent with 2+ years servicing electrical equipment or 4+ years with a High School diploma/GED.
• Experience interfacing with internal teams and customers in a service process.

Responsibilities

• Perform troubleshooting, repair, installation, validation and maintenance on assigned equipment.
• Learn new modalities and gain skills from experienced Field Engineers.
• Communicate with customers, act as escalation point and manage issues from dispatch to resolution.
• Engage with team to track issue status and participate in modality/ HQ initiatives.
• Participate in meetings and recommend value-added services with customers.

Skills

Customer interfacing

Diagnostics & repair

Troubleshooting

Web apps & MS Office

Education

Associate’s/Bachelor’s in Electrical or Biomedical Engineering

Job description

Description

Title: Field Service Engineer
Department: Service
Reporting to: Regional Service Manager
Location: Travel - Charleston, WV area

Radon Medical Imaging is a world-class distributor of industry leading radiology equipment, a trusted independent medical device service provider specializing in multi-vendor service and asset management, and a leader in refurbishing high-end radiology equipment. We pride ourselves on delivering exceptional service, innovative solutions, and operational excellence to our partners and clients. Radon is a Private Equity backed company on an aggressive growth trajectory with several completed acquisitions creating exciting opportunities for innovation, scalability, and career advancement.

Job Summary

As the primary face of Radon Services to customers, this individual is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence. This individual is a technical expert on at least one modality and may be proficient in multiple.

Responsibilities

• Perform assistance on troubleshooting, repair, installation, validation, and maintenance on assigned equipment.
• Motivated and eager to learn new modalities.
• Learn additional skills and accept feedback from experienced Field Engineers.
• Communicate with customers, serve as an escalation point, and manage customer issues from dispatch to resolution.
• Engage with team members to ensure awareness of issue status for designated customers.
• Develop the knowledge to communicate HQ and Zone/Area-level initiatives.
• Actively participate in regular team or modality meetings
• Partner with customers to recommend value-added services for improved business efficiency.

Requirements

Qualifications

• Associate’s/Bachelor’s degree in Electrical, Biomedical, Mechanical Engineering, or related field with 2+ years of servicing electrical equipment OR equivalent military education and 2+ years of experience servicing electrical equipment, OR High School Diploma/GED and 4+ years of experience servicing electrical equipment
• Experience interfacing with internal teams and external customers in a solution-based service process.
• Knowledge in diagnosing and repairing mechanical, electromechanical, and electronic equipment.
• Skilled in troubleshooting and responding to customer concerns.
• Experience with web applications and Microsoft Office suite.
• Must comply with Radon’s standard background check and post-offer drug screen.
• Compliance with customer access policies, including required immunizations and additional background checks/drug screens, is mandatory

Conditions/Environment

• Ability to lift, carry, push, and pull 35lbs. unassisted; frequently bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit, and stand for long periods. Must reach above/below shoulder level, flex/extend neck, and have good hand/finger dexterity.
• Valid driver’s license with a Class-D endorsement
• Employees are expected to embody our core behaviors: act with humility, build trust, lead with transparency, deliver with focus, and drive ownership – always with unyielding integrity (Radon Way).
• While Radon Medical does not require COVID-19 vaccination, some customers may have vaccination mandates that apply to certain employees.

Why work with us?

• Growing company
• 401k with company match
• Medical benefit package
• Company covered dental
• 100% company paid Long Term Disability
• $250,000 Life Insurance policy
• 10 holidays
• PTO and sick days
• Paid Training
• Option of Company provided vehicle or monthly stipend
• Travel Reimbursement