Field Service Engineer

Radon Medical Imaging

Charleston (WV)

On-site

USD 60,000 - 90,000

Full time

9 days ago

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Benefits offered by this job

401k with company match

Medical benefit package

Company covered dental

Long Term Disability (LTD)

Life Insurance policy

Paid Training

Travel Reimbursement

Company provided vehicle or monthly St

Job summary

Radon Medical Imaging seeks a Field Service Engineer to resolve advanced service repair needs of radiology equipment and drive customer satisfaction through service excellence. You will be a technical expert on at least one modality and may work across multiple modalities.

Responsibilities include troubleshooting, installation, validation, and maintenance of equipment. You will communicate with customers, manage escalations, and participate in team meetings while pursuing continuous learning and

Qualifications

Associate’s or Bachelor’s degree in Electrical, Biomedical, Mechanical Engineering or related field with 2+ years of servicing electrical equipment, OR equivalent military education plus 2+ years servicing electrical equipment, OR High School Diploma/GED with 4+ years of experience servicing electrical equipment.
Experience interfacing with internal teams and external customers in a solution-based service process.
Knowledge in diagnosing and repairing mechanical, electromechanical, and electronic equipment.
Skilled in troubleshooting and responding to customer concerns.
Experience with web applications and Microsoft Office suite.
Must comply with Radon’s standard background check and post-offer drug screen.

Responsibilities

Perform assistance on troubleshooting, repair, installation, validation, and maintenance on assigned equipment.
Motivated and eager to learn new modalities.
Learn additional skills and accept feedback from experienced Field Engineers.
Communicate with customers, serve as an escalation point, and manage customer issues from dispatch to resolution.
Engage with team members to ensure awareness of issue status for designated customers.
Develop the knowledge to communicate HQ and Zone/Area-level initiatives.
Actively participate in regular team or modality meetings.
Partner with customers to recommend value-added services for improved business efficiency.

Skills

Customer communication

Troubleshooting

Diagnosing equipment

Electrical equipment servicing

Web applications

MS Office

Education

Associate/Bachelor in Electrical, Biomedical or Mechanical Engineering (or related)

Equivalent military education + 2+ years servicing electrical equipment

High School Diploma/GED + 4+ years servicing electrical equipment

Tools

Web applications

Microsoft Office

Job description

Title: Field Service Engineer

Department: Service

Reporting to: Regional Service Manager

Location: Travel - Charleston, WV area

Radon Medical Imaging is a world-class distributor of industry leading radiology equipment, a trusted independent medical device service provider specializing in multi-vendor service and asset management, and a leader in refurbishing high-end radiology equipment. We pride ourselves on delivering exceptional service, innovative solutions, and operational excellence to our partners and clients. Radon is a Private Equity backed company on an aggressive growth trajectory with several completed acquisitions creating exciting opportunities for innovation, scalability, and career advancement.

Job Summary

As the primary face of Radon Services to customers, this individual is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence. This individual is a technical expert on at least one modality and may be proficient in multiple.

Responsibilities

Perform assistance on troubleshooting, repair, installation, validation, and maintenance on assigned equipment.
Motivated and eager to learn new modalities.
Learn additional skills and accept feedback from experienced Field Engineers.
Communicate with customers, serve as an escalation point, and manage customer issues from dispatch to resolution.
Engage with team members to ensure awareness of issue status for designated customers.
Develop the knowledge to communicate HQ and Zone/Area-level initiatives.
Actively participate in regular team or modality meetings
Partner with customers to recommend value-added services for improved business efficiency.

Requirements

Qualifications

Associate’s/Bachelor’s degree in Electrical, Biomedical, Mechanical Engineering, or related field with 2+ years of servicing electrical equipment OR equivalent military education and 2+ years of experience servicing electrical equipment, OR High School Diploma/GED and 4+ years of experience servicing electrical equipment
Experience interfacing with internal teams and external customers in a solution-based service process.
Knowledge in diagnosing and repairing mechanical, electromechanical, and electronic equipment.
Skilled in troubleshooting and responding to customer concerns.
Experience with web applications and Microsoft Office suite.
Must comply with Radon’s standard background check and post-offer drug screen.
Compliance with customer access policies, including required immunizations and additional background checks/drug screens, is mandatory

Conditions/Environment

Ability to lift, carry, push, and pull 35lbs. unassisted; frequently bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit, and stand for long periods. Must reach above/below shoulder level, flex/extend neck, and have good hand/finger dexterity.
Valid driver’s license with a Class-D endorsement
Employees are expected to embody our core behaviors: act with humility, build trust, lead with transparency, deliver with focus, and drive ownership – always with unyielding integrity (Radon Way).
While Radon Medical does not require COVID-19 vaccination, some customers may have vaccination mandates that apply to certain employees.

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