Field Service Engineer - Imaging Equipment (Travel)

jem & fix; Charleston (WV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k match

Medical benefits

Dental coverage

Long-term disability

Life insurance

PTO & sick days

Paid training

Vehicle stipend

Job summary

Radon Medical Imaging is seeking a Field Service Engineer to service radiology equipment across multiple vendors in the Charleston, WV region. You will be the primary face of Radon Services, resolving advanced service repair needs and driving customer satisfaction through service excellence.

Responsibilities include troubleshooting, installation, validation, and maintenance of equipment; communicating with customers; escalating issues as needed; and collaborating with the team to share knowledge

Qualifications

• Associate's/Bachelor's degree in Electrical, Biomedical, Mechanical Engineering or related field with 2+ years servicing electrical equipment.
• Military equivalent with 2+ years servicing electrical equipment or 4+ years with a High School diploma/GED.
• Experience interfacing with internal teams and customers in a service process.

Responsibilities

• Perform troubleshooting, repair, installation, validation and maintenance on assigned equipment.
• Learn new modalities and gain skills from experienced Field Engineers.
• Communicate with customers, act as escalation point and manage issues from dispatch to resolution.
• Engage with team to track issue status and participate in modality/ HQ initiatives.
• Participate in meetings and recommend value-added services with customers.

Skills

Customer interfacing

Diagnostics & repair

Troubleshooting

Web apps & MS Office

Education

Associate’s/Bachelor’s in Electrical or Biomedical Engineering

Job description

Radon Medical Imaging is seeking a Field Service Engineer to service radiology equipment across multiple vendors in the Charleston, WV region. You will be the primary face of Radon Services, resolving advanced service repair needs and driving customer satisfaction through service excellence.

Responsibilities include troubleshooting, installation, validation, and maintenance of equipment; communicating with customers; escalating issues as needed; and collaborating with the team to share knowledge