support engineer

GCS Recruitment Specialists; Dundalk (MD); On-site; USD 60,000 - 75,000; Full time

Job summary

GCS Recruitment Specialists seeks a reliable Support Engineer to provide onsite IT support for Operations facilities. You will manage end-user devices, printers, networking gear, and OT environments according to SOPs and SLAs.

The role requires hands-on troubleshooting, independence, and willingness to participate in on-call rotations and site shifts. A year of IT support experience is expected.

Qualifications

• Minimum 1 year of hands-on IT support experience.
• Experience imaging and deploying laptops.
• Printer troubleshooting and support experience.
• Basic networking concepts and troubleshooting.
• Experience with Windows 11 and Linux environments.
• Experience working within a ticketing system.
• Strong troubleshooting and problem-solving skills.
• Ability to follow documented procedures and SOPs.
• Excellent communication and customer service skills.

Responsibilities

• Image, configure, deploy, and maintain laptops and desktop systems.
• Provide technical support for Windows 11 and Linux environments.
• Troubleshoot hardware, OS, and application issues.
• Support user onboarding and workstation setup activities.
• Diagnose and resolve printer issues, including network printers.
• Perform basic networking troubleshooting and cabling issues.
• Respond to equipment failures and restore service per SOPs.
• Assist with asset management and lifecycle activities.
• Handle tickets and service requests within SLA.

Skills

Troubleshooting

Customer service

Communication

Ticketing systems

Following SOPs

Education

CompTIA A+ Certification

Tools

Laptop imaging

Printer troubleshooting

Basic networking

Windows 11

Linux

Job description

Position Overview

We are seeking a reliable and customer-focused Support engineer to provide onsite technical support for Operations facilities. The successful candidate will support end-user computing devices, printers, networking equipment, and operational technology environments while following established technical procedures and service-level expectations.

This role is hands-on and requires strong troubleshooting skills, the ability to work independently, and a willingness to participate in on-call rotations and site shift schedules.

Key Responsibilities

End User Support

• Image, configure, deploy, and maintain laptops and desktop systems
• Provide technical support for Windows 11 and Linux environments
• Troubleshoot hardware, operating system, and application-related issues
• Support user onboarding and workstation setup activities

Hardware & Infrastructure Support

• Diagnose and resolve printer issues, including network-connected printers
• Perform basic networking troubleshooting, including connectivity and cabling issues
• Respond to equipment failures and restore service following documented SOPs
• Assist with asset management and equipment lifecycle activities

Operational Support

• Work assigned support tickets and service requests within SLA requirements
• Execute Change Management (CM) activities according to established procedures
• Respond to emergent technical events impacting site operations
• Escalate complex issues when resolution steps are unclear or require higher-level intervention

Required Qualifications

• Minimum 1 year of hands-on IT support experience
• Experience with:
  • Laptop imaging and deployment
  • Printer troubleshooting and support
  • Basic networking concepts and troubleshooting
  • Windows 11 operating systems
  • Linux operating systems
• Experience working within a ticketing system environment
• Strong troubleshooting and problem-solving skills
• Ability to follow documented procedures and technical SOPs
• Excellent communication and customer service skills

Preferred Qualifications

• CompTIA A+ Certification
• Background supporting:
  • Experience working in large-scale enterprise environments
  • Familiarity with change management processes

GCS is acting as an Employment Business in relation to this vacancy.