Field Services Engineer

Medasource; Atlanta (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

Medasource is seeking a Field Service Technician/Engineer (Pathology focused) to support on-site installation, preventive maintenance and technical updates across product lines in Atlanta and Southeast hubs. The role requires problem solving, strong communication, and a customer-focused mindset.

The candidate will diagnose electronics and electro-mechanical systems, document activities per quality procedures, and travel as needed.

Qualifications

• Bachelor's degree in Biomedical or Mechanical Engineering preferred.
• 5–7 years of experience.
• Training or certification as defined by RD Services Leadership and policy.
• Knowledge of electronics, electro-mechanical systems, and information technology.
• Good written/verbal communication, organization and prioritization skills.
• Effective customer service skills, which includes a positive attitude and helpful customer interaction.
• Ability to travel, including some overnight travel, is required.

Responsibilities

• On-site preventative maintenance, installation, and technical updates on company product lines.
• Diagnose mechanical, hardware, software and system failures using established procedures.
• Document all activity in compliance with quality procedures.
• Adapt procedures to meet complex requirements and maintain quality objectives.
• Maintain and improve the quality system and customer satisfaction.
• Complete service and customer reports, updates, and emails timely and professionally.

Skills

Problem solving

Customer service

Communication

Organization

Prioritization

Travel readiness

Education

Bachelor's degree in Biomedical or Mechanical Engineering (preferred)

Tools

RD Services Certification

Electronics knowledge

Electro-mechanical systems

Information technology basics

Job description

Position: Field Service Technician/Engineer (Pathology focused)

Contract Duration: 18 month (with possibility of extension up to 3 years & conversion)

Location: Atlanta (or other Southeast hubs within 1 hour from major airport)

Job Description:

Summary:

This is an exciting time to join our large diagnostic partner's support network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, we discover, develop and provide innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Our client is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The opportunity:

This position serves as a resource for the technical maintenance and installation of products for assigned product lines. Performs on-site preventative maintenance, installation, and technical updates (TSB’s) on company product(s). Diagnoses mechanical, hardware, software and system failure, using established procedures as necessary when performing preventative maintenance, installation, technical updates (TSB’s) activities, and routine reagent conversions. Documents all activity in a manner compliant with the company's quality procedures. Requires specific training and certification. May adapt procedures, processes, tools equipment and techniques to meet the more complex requirements of the position. Duties are generally routine but may include non-routine tasks. Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

• Bachelor's degree in Engineering i.e. Biomedical Engineering and Mechanical Engineering Preferred
• 5-7 years of experience
• Successfully training or certification as defined by RD Services Leadership and policy.
• Knowledge of electronics, electro-mechanical systems, and information technology.
• Knowledge of basic chemistry.
• Good written/verbal communication, organization and prioritization skills.
• Effective customer service skills, which includes a positive attitude and helpful customer interaction.
• Applies industry acceptable practices and procedures to install, and maintain, equipment. Schedules and performs preventative maintenance, installations, and modifications as required per department policy.
• Responsible for ensuring and maximizing customer satisfaction with equipment and related products. Promotes effective, positive, and productive communication among team to ensure and maximize satisfaction of customer base.
• Completes and documents all service and customer account related reports, updates, and emails in a timely and professional manner, compliant to all company quality procedures and guidelines. * Maintains expenses within departmental guidelines and controls inventory and all company property.
• Ability to travel, including some overnight travel, is required.