Field Service Engineer - Pathology Diagnostics

Medasource

Atlanta (GA)

On-site

USD 65,000 - 85,000

Full time

3 days ago

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Job summary

Medasource is seeking a Field Service Technician/Engineer (Pathology focused) to support on-site installation, preventive maintenance and technical updates across product lines in Atlanta and Southeast hubs. The role requires problem solving, strong communication, and a customer-focused mindset.

The candidate will diagnose electronics and electro-mechanical systems, document activities per quality procedures, and travel as needed.

Qualifications

Bachelor's degree in Biomedical or Mechanical Engineering preferred.
5–7 years of experience.
Training or certification as defined by RD Services Leadership and policy.
Knowledge of electronics, electro-mechanical systems, and information technology.
Good written/verbal communication, organization and prioritization skills.
Effective customer service skills, which includes a positive attitude and helpful customer interaction.
Ability to travel, including some overnight travel, is required.

Responsibilities

On-site preventative maintenance, installation, and technical updates on company product lines.
Diagnose mechanical, hardware, software and system failures using established procedures.
Document all activity in compliance with quality procedures.
Adapt procedures to meet complex requirements and maintain quality objectives.
Maintain and improve the quality system and customer satisfaction.
Complete service and customer reports, updates, and emails timely and professionally.