Field Services Dispatcher

Evernest, LLC; Birmingham (AL); On-site; USD 50,000 - 55,000; Full time

Job summary

An established industry player is seeking a Field Services Dispatcher to join their dynamic team in Birmingham. This role is pivotal in ensuring timely communication between field technicians and property managers, emphasizing exceptional customer service and organizational skills. As part of a forward-thinking company, you'll enjoy unlimited learning opportunities and a comprehensive benefits package. With a commitment to innovation and a supportive culture, this position offers a unique chance to make a significant impact in the property management sector. If you're ready to thrive in a fast-paced environment, this is the opportunity for you!

Benefits

Unlimited PTO

401(k) Matching

Health, Dental, and Vision Coverage

Professional Development Opportunities

Quarterly Check-ins for Growth

Qualifications

• Strong customer service skills and ability to handle multiple tasks.
• Excellent verbal communication for effective interaction.

Responsibilities

• Schedule and update inspections and task completions.
• Distribute work to field technicians efficiently.

Skills

Customer Service

Communication Skills

Organizational Skills

Multi-tasking

Education

High School Diploma

Job description

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This range is provided by Evernest. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $55,000.00/yr

at Evernest

Company Overview

Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation's most investable markets and manage over 24,000 homes. We are a high-performing team, and our culture is second to none. Built on core values that drive collaboration, innovation, and the relentless pursuit of excellence, we’re not just another property management company. Our dedicated people, proprietary technology, and commitment to continuous improvement are changing an industry.

Our goal is to manage 250,000 homes by 2030, and we’re looking for driven individuals who share our vision. Join us on this exciting journey to build something great, and play a key role in shaping the future of property management, making a lasting impact on our clients and the communities we serve.

Position Overview

The Field Service Dispatcher serves as the primary point of contact for Field Technicians and Property Managers, and is responsible for scheduling and ensuring timely updates on inspections and task completions. This role demands excellent communication skills, strong organizational abilities, and a commitment to superior customer service.

Responsibilities

• Maintain reliability and accountability in all tasks, understanding the dependency of team members on your performance.
• Distribute work to field technicians efficiently to fulfill schedules and track the status of assignments to ensure timely and accurate completion.
• Manage multiple tasks in a fast-paced, time-sensitive environment, collaborating with management to provide proactive feedback.
• Develop and sustain trusting relationships with the team through effective communication.
• Provide timely updates on actions and events in the field that may impact customers and team members.
• Maintain the scheduling calendar, identify emergencies, and respond swiftly to diverse circumstances.
• Route and monitor field tasks to field technicians to meet customer needs.
• Perform office administrative duties, including managing incoming and outgoing mail, processing bank deposits, and ensuring current fleet vehicle registrations.
• Greet and assist customers visiting the office, creating a welcoming environment and addressing their needs.
  
  
  

Requirements

• Excellent customer service skills with a strong sense of urgency.
• Highly self-motivated and able to manage multiple tasks simultaneously.
• Strong verbal communication skills for clear and effective interaction.
• Previous experience in dispatching or schedule coordinating is a plus.
• High energy, positive attitude, and comfort in a team environment.
  
  
  

What You Can Look Forward To:

• Limitless Learning & Growth: Uncapped professional development opportunities, including weekly company-wide sessions focused on both personal and professional growth.
• Comprehensive Benefits Package: Substantial health, dental, and vision coverage to keep you and your family well taken care of.
• 401(k) Matching: We invest in your future with a 4% company match on your 401(k) contributions.
• Time Off That Works for You: Enjoy unlimited PTO, plus 8 paid company holidays — because balance matters.
• Culture That Prioritizes People: Weekly company-wide Q&A sessions with our CEO and leadership team — your chance to connect, be recognized, and have your voice heard.
• Innovation Starts Here: Weekly team meetings dedicated to process improvement, collaboration, and solving real challenges — your ideas matter.
• All-In Onboarding: Kick off your journey with in-person training at our HQ in Birmingham, Alabama. We’ll fly you out and give you the full experience.
• Feedback-Driven Culture: Quarterly check-ins focused on growth, empowerment, and constructive feedback — because we want you to thrive, not just survive.
  
  
  

CORE VALUES

To be considered for this position, you must connect deeply with Evernest’s company core values:

Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.

Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.

Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry.

Embrace the Grind – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.

Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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