Field Services & Dispatch Specialist

Deutsche Post; North Charleston (SC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Programs

401K with company match

Medical/Dental/Vision

Tuition Reimbursement

Paid Time Off

Paid Leave

Employee Discount

EAP & Work Life

Training opportunities

Job summary

Deutsche Post in South Carolina seeks a Service Agent to support the service center's operations, delivering dependable customer service and efficient shipment handling. You will assist with billing, tracking, and daily pickup/delivery coordination to ensure timely processing of materials.

Ideal candidates have a high school Diploma, strong communication skills, proficiency with Microsoft Office, and the ability to pass security checks for SIDA-related duties.

Qualifications

• High School Degree or Equivalent required.
• Experience in customer service/support or related field.
• Strong oral and written communication skills.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

High-quality communication

Customer service experience

Written and oral communication

Microsoft Office proficient

Security/background checks (SIDA)

Education

High School Degree or Equivalent

Tools

Microsoft Office

Job description

Deutsche Post in South Carolina seeks a Service Agent to support the service center's operations, delivering dependable customer service and efficient shipment handling. You will assist with billing, tracking, and daily pickup/delivery coordination to ensure timely processing of materials.

Ideal candidates have a high school Diploma, strong communication skills, proficiency with Microsoft Office, and the ability to pass security checks for SIDA-related duties.