Field Services Dispatch Specialist

Hawaiian Humane Society; East Honolulu (HI); On-site; USD 23,000 - 34,000; Full time

Job summary

Hawaiian Humane Society is seeking a Dispatch Operator in Honolulu to coordinate field services, dispatch officers for emergencies, rescues, animal pickups, and complaints. You will interact with the public professionally and provide accurate information.

The role requires handling both emergency and non-emergency calls, logging service interactions, and supporting lost & found processes while maintaining records with the shelter database.

Qualifications

• Must type with high accuracy and handle numerous calls daily.
• High school diploma or equivalent required.
• One year of computer, clerical and phone experience required.

Responsibilities

• Receives and prioritizes calls for service and dispatches officers.
• Handles general public inquiries in a professional, courteous manner.
• Issues timely correspondence to the public as needed.
• Produces and maintains statistics and reports according to deadlines.
• Assists with lost and found processes and updates shelter database.

Skills

Typing

High-volume calls

Clear communication

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

Telephone system

Radio dispatch

Computer

Job description

Hawaiian Humane Society is seeking a Dispatch Operator in Honolulu to coordinate field services, dispatch officers for emergencies, rescues, animal pickups, and complaints. You will interact with the public professionally and provide accurate information.

The role requires handling both emergency and non-emergency calls, logging service interactions, and supporting lost & found processes while maintaining records with the shelter database.