Dispatcher

ARIZONA HUMANE SOCIETY; Phoenix (AZ); Vor Ort; USD 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Generous PTO program

Up to 8 paid holidays per year

401(k) with employer contribution

Medical, Dental and Vision Plans

PSLF program eligibility

Discounts on veterinary services and a

Zusammenfassung

Arizona Humane Society is recruiting a full-time Dispatcher for our Field team at the South Mountain Campus. The role runs Fri–Mon, 8 AM–6 PM, delivering compassionate service and coordinating ambulance, rescue, and investigation calls.

You will answer calls, log information, and refer inquiries to the correct department, while ensuring safety and efficient routing for officers in the field.

Qualifikationen

• High school diploma or GED required/Preferred.
• Dispatch or call center experience preferred.
• Excellent public relations and customer service skills required.
• Must be 21 years old.
• Ability to read maps and provide directions.
• Receive and log calls into the computer system.

Aufgaben

• Respond to incoming calls with empathy and professionalism.
• Dispatch ambulance, rescue, and investigation calls to officers.
• Monitor officer locations and safety on scene.
• Answer inquiries and refer callers to appropriate agencies.

Kenntnisse

Public relations

Customer service

Communication

Stress management

Map reading

Ausbildung

High school diploma or GED

Jobbeschreibung

Dispatcher

The Arizona Humane Society is looking for a full time Dispatcher to join our dedicated Field team at our South Mountain Campus on Fridays – Mondays, 8 AM – 6 PM. If you are a talented professional who is passionate about providing excellent customer service to our community members, please continue to read more now.

Paws Up For Great Benefits!

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

A Day in the Life:

As a Dispatcher you will be responsible for quickly and efficiently responding to incoming telephone calls in a compassionate, empathetic and professional manner in order to provide a consistent, positive and excellent experience every time. You will dispatch animal ambulance, rescue, and investigation calls. Assign calls to officers while monitoring their location and safety. Answer inquiries and provide information to callers, refer callers to appropriate alternative agencies.

Job Requirements:

• High school diploma OR GED.
• Dispatch or call center experience preferred.
• Must possess excellent public relations and customer service skills.
• Must be 21 years old.
• Knowledge of map reading and directions.
• Receive and log ambulance, rescue, and investigation calls from the public and other agencies. Record and input into the computer system.
• Provide outstanding customer service to both external and internal customers, maintaining a positive and professional attitude despite high stress and emotional calls.
• Dispatch ambulance and investigation calls to officers. Monitor their location and safety while on scene.
• Acknowledge and respond to all two-way radio transmissions.
• Answer all incoming calls promptly; refer direct calls not pertaining to Field Operations to the appropriate AHS department or alternative agency.
• Facilitate the return of seized animals to their owners when appropriate.

Work Environment / Physical Demands:

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.

There will be occasional wet floors, animal noises, odors, and dander. Most time will be spent in a typical air conditioned and heated office environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other:

All Field positions are designated as safety sensitive; misdemeanor and felony charges and/ or convictions, inability to pass driving background, or failure to pass background or drug screening may disqualify candidates from the position.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.

Ready to Join our team and make a difference every day?

Explore all of our current career opportunities here: Careers - Arizona Humane Society

Must pass pre-employment drug and background screening.