Field Services Dispatch Lead

Gravity; Pecos (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Gravity is seeking a Coordinator 1 to dispatch and schedule Field Technicians for service, repair, and equipment delivery in Pecos, Texas. You will train and supervise Field Techs, Tank Techs, Winch Truck Operators, and Swampers, and ensure accurate work tickets and billing processes.

Responsibilities include monitoring hours for DOT compliance, maintaining inventory, tracking GPS events, and addressing service issues promptly while upholding company safety policies and procedures.

Responsibilities

• Works with ethics, honesty, values, and integrity; maintains professionalism.
• Develops service schedules, fuel schedules, coordinates deliveries and pickups.
• Schedules and dispatches Field Technicians to service, repair, and/or deliver/pickup equipment.
• Monitors hours of service for Field Technicians to ensure compliance with DOT regulations.
• Tracks daily jobs, creates work tickets, and submits them for billing.
• Maintains branch inventory and tracks equipment on location.
• Ensures quality of service and promptly addresses complaints/issues.
• Tracks vehicle maintenance and GPS events.
• Carries out supervisory responsibilities per company policies.
• Completes monthly safety and equipment trainings.
• Answers company-issued cell phone during on-call hours per safety policies.
• Any other duty, responsibility or task as assigned by the supervisor.

Job description

Gravity is seeking a Coordinator 1 to dispatch and schedule Field Technicians for service, repair, and equipment delivery in Pecos, Texas. You will train and supervise Field Techs, Tank Techs, Winch Truck Operators, and Swampers, and ensure accurate work tickets and billing processes.

Responsibilities include monitoring hours for DOT compliance, maintaining inventory, tracking GPS events, and addressing service issues promptly while upholding company safety policies and procedures.