Field Services & Customer Support Manager

GE HealthCare; Miami (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Relocation assistance provided

Job summary

GE HealthCare is seeking a customer service professional to serve as the single point of contact for customers within the designated region, ensuring timely and satisfactory resolution of concerns. You will maintain ongoing technical and business support, develop domain knowledge, and align actions with business drivers across teams.

The role emphasizes execution within standard practices, with some autonomy, and may involve guiding newer team members as appropriate.

Qualifications

• Bachelor's degree from an accredited university or college (USA) or an equivalent combination of education and experience.
• For USA roles, a high school diploma/GED with at least 6 years of relevant experience in the Job Family.

Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns across designated region, product lines or coverage area.
• Establish and maintain contact to provide ongoing technical and business support to assigned customers.
• Develop in-depth knowledge of a technical discipline and apply it to policy/strategy.
• Understand key business drivers and how work integrates with other teams.

Skills

Communication skills

Problem solving

Documentation & planning

Project management

Education

Bachelor's degree

High school diploma or GED + 6 years experience

Job description

GE HealthCare is seeking a customer service professional to serve as the single point of contact for customers within the designated region, ensuring timely and satisfactory resolution of concerns. You will maintain ongoing technical and business support, develop domain knowledge, and align actions with business drivers across teams.

The role emphasizes execution within standard practices, with some autonomy, and may involve guiding newer team members as appropriate.