Field Service Manager - Customer & Maintenance Ops

GE HealthCare; Miami (FL); Presencial; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation Assistance Provided

Descripción de la vacante

GE HealthCare is seeking a customer-facing professional to join our Miami team, delivering service and maintenance support for customers across a designated region. You will act as the primary contact for issue resolution, coordinating with internal teams to ensure satisfaction.

The ideal candidate combines strong communication with problem-solving and project management, applying technical and business know-how to service delivery and program execution across product lines and regions.

Formación

• Outside USA: advanced experience in Services & Customer Service Management; degree or relevant experience.
• USA: Bachelor's degree or high school diploma / GED with at least 6 years of experience.
• Work location: Miami, FL.

Responsabilidades

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services for the assigned region.
• Establish and maintain contact to provide ongoing technical and business support to assigned customers in the designated geographic region or coverage area.
• Develop in-depth knowledge of a technical discipline and apply experience to execute policy/strategy.
• Understand key business drivers and how work of the team integrates with others.
• Provide guidance to new team members and contribute to talent development.

Conocimientos

Strong communication skills

Project management

Analytical problem solving

Team guidance / mentoring

Educación

Bachelor's degree from an accredited university or college

High school diploma / GED with at least 6 years of experience

Descripción del empleo

GE HealthCare is seeking a customer-facing professional to join our Miami team, delivering service and maintenance support for customers across a designated region. You will act as the primary contact for issue resolution, coordinating with internal teams to ensure satisfaction.

The ideal candidate combines strong communication with problem-solving and project management, applying technical and business know-how to service delivery and program execution across product lines and regions.