Field Services Lead – Customer & Maintenance

GE HealthCare

Florida

On-site

USD 65,000 - 95,000

Full time

6 days ago

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Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare is seeking a Customer Service Specialist in Miami, FL to serve as the primary customer contact for timely issue resolution and ongoing support across designated regions. The role emphasizes technical knowledge, policy execution, and cross-team collaboration.

The candidate will leverage strong communication and analytical skills, work with internal functions, and contribute to customer satisfaction while adhering to company guidelines. Relocation assistance is provided.

Qualifications

Bachelor's degree from an accredited university or college (USA).
High school diploma / GED with at least 6 years of experience in Job Family Groups/Functions (USA).

Responsibilities

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns across region/product lines.
Establish and maintain contact to provide ongoing technical and business support in designated region or coverage area.
Develop in-depth knowledge of a technical discipline and apply it to execute policy/strategy.
Understand key business drivers and coordinate with other teams to contribute to the area.
Demonstrate judgment and propose solutions with guidance, using available internal resources.