Field Service & Customer Solutions Manager

MS0059 GE Medical Systems Information Technologies, Inc.; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

GE HealthCare seeks a dedicated professional to act as the single point of contact for customers, ensuring timely resolution across regions and products. The role emphasizes strong communication, problem solving, and cross-functional support to drive service excellence.

You will build regional product knowledge, coordinate internal resources, and execute policy with guidance, delivering reliable field services and customer satisfaction in a fast-paced environment.

Qualifications

• Advanced experience in Services & Customer Service Management.
• USA-specific: Bachelor's degree or high school diploma / GED with at least 6 years of experience.

Responsibilities

• Act as the single point of contact to the customer for timely resolution of concerns across assigned region, product, or coverage area.
• Maintain knowledge of assigned region, coverage area, or product lines and coordinate with internal functions to support the customer.
• Develop in-depth knowledge of a technical discipline and implement policy/strategy with guidance; propose solutions within parameters when needed.

Skills

Communication skills

Problem solving

Documentation & planning

Project management

Education

Bachelor’s degree or higher

Job description

GE HealthCare seeks a dedicated professional to act as the single point of contact for customers, ensuring timely resolution across regions and products. The role emphasizes strong communication, problem solving, and cross-functional support to drive service excellence.

You will build regional product knowledge, coordinate internal resources, and execute policy with guidance, delivering reliable field services and customer satisfaction in a fast-paced environment.