Field Services Agent - Logistics & Customer Support

Deutsche Post; Florida; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Bonus programs

401K with company match

Health benefits

Tuition reimbursement

Paid time off

Job summary

Deutsche Post DHL Group in Florida is seeking a Customer Service Associate to provide front-line support at our Service Center, assist customers, answer calls, and help resolve billing issues.

You will collaborate with Sales and Operations, process shipments, and help with documentation while adhering to security checks and FAA/TSA/CBP requirements for SIDA badge eligibility. This entry-level role offers growth opportunities and competitive pay.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in customer service/support or related field.
• Strong communication skills (oral and written).

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Deutsche Post DHL Group in Florida is seeking a Customer Service Associate to provide front-line support at our Service Center, assist customers, answer calls, and help resolve billing issues.

You will collaborate with Sales and Operations, process shipments, and help with documentation while adhering to security checks and FAA/TSA/CBP requirements for SIDA badge eligibility. This entry-level role offers growth opportunities and competitive pay.