Field Service Trainer, X-ray

Nikon Metrology; Minneapolis (MN); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Industry-leading medical, dental, and vision plans

Tuition reimbursement

Competitive compensation

Job summary

A leading imaging solutions company in Maple Grove, MN is seeking a Field Service Trainer for X-ray technology. This role involves developing training programs, maintaining documentation, and providing technical support while traveling up to 50%. Candidates should have an Associate's degree in a technical field and over 4 years of technical experience. The company offers competitive compensation, benefits, and opportunities for personal development.

Qualifications

• 4+ years of technical experience required.
• Experience on X-ray systems is desirable.
• Ability to speak Spanish is a plus.

Responsibilities

• Develop and maintain technical knowledge of the X-ray product line.
• Lead training programs for the service team.
• Train and certify new field service team members.
• Provide technical support through ticketing system.

Skills

Technical knowledge of X-ray product line

Development and leadership of training programs

Ability to develop documentation

Technical reporting

Customer needs understanding

Presentation skills

Education

Associates in a technical field

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Join to apply for the Field Service Trainer, X-ray role at Nikon Metrology

Maple Grove, MN (Up to 50% travel)

Why Nikon Metrology?

You would be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation.

Key areas of responsibility

• As needed develop and maintain technical knowledge of the X-ray product line.
• Develop and lead training programs for the service team.
• Develop and maintain associated documentation for training programs.
• Train, assess & certify as appropriate new field service team members.
• Train in all associated hardware, software and administrative responsibilities such as technical reporting and time keeping.

Ancillary responsibilities

• Maintain records and issue certificates for service team training.
• Provide technical support for new techs.
• Responsible for development and maintenance of preventative maintenance checklists.
• Develop basic fault‑finding guides for the field service team.
• Provide technical support through Nikon's ticketing system when necessary.
• In-field and in-house Service responsibilities.
• All other duties as needed.

Qualifications

Essential

• Associates in a technical field.
• 4 Years+ of technical experience.
• Experience with basic MS Office applications such as Excel, Word & PowerPoint.

Desirable

• Previous experience on X‑ray systems or similar.
• Experience with Volume Graphics Software or similar.
• Ability to speak Spanish.

Functional competencies

• Good overall understanding of the project workflows.
• Engineering background with knowledge of various hardware and software products.
• Strong technical interest combined with common business sense.
• Hands‑on person showing systematic approach to handling complex problems.
• Commercial feeling – ability to understand customers’ needs.
• Ability to read technical drawings and understand technology.
• Excellent presentation skills.
• Ability to work independently / with little supervision.

Working environment / Physical requirements

• Up to 50% travel domestic and international.
• Ability to perform light physical activities as part of daily duties.
• Must be able to lift and carry up to 50 lbs. to waist level.
• Comfortable walking extended distances and climbing stairs as needed.

How we take care of our team

Culture spirit

• Work as a team, act as a family! We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize, to inspire each other and keep our community strong and close inside and out of the office.

Personal development

• We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement.

Amazing medical benefits & perks

• We’ll take care of you with industry leading medical, dental, vision plans and many more benefits that allow us and you to continue to be AMAZING!

Compensation details

75000-95000 Yearly Salary

Seniority level

• Associate

Employment type

• Full-time

Job function

• Education and Training

Industries

• Industrial Machinery Manufacturing

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As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active‑duty wartime or campaign badge veteran, or therein after referred collectively as “protected veterans”.