Field Service Technician, X-ray Products

Nikon Metrology; Linthicum (MD); Hybrid; USD 41,328 - 61,992; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision benefits

Training and advancement opportunities

Tuition reimbursement

Job summary

A global technology company is seeking a Field Service Technician for X-ray Products in Linthicum, Maryland. This role involves troubleshooting, maintenance, and technical support for X-ray systems. Candidates should possess customer communication skills and the ability to travel extensively. Offers competitive compensation and benefits including health plans, training opportunities, and a friendly team environment.

Qualifications

• Ability to perform field service under pressure while maintaining quality.
• Experience in customer-facing roles.
• Ability to lift up to 50 pounds.

Responsibilities

• Troubleshoot system failures and perform corrective actions.
• Provide technical services for X-ray products.
• Support sales with setup for trade shows.

Skills

Troubleshooting

Customer communication

MS Office skills

Reading schematics

Hardware/software integration

Tool use

Tools

Multimeter

Oscilloscope

Basic hand tools

Job description

Field Service Technician, X-ray Products

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Field Service Technician, X-ray Products

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Nikon Metrology is seeking an experienced X-ray Field Service Technician responsible for providing technical services both local and in the field, such as installation, maintenance, repair and upgrade specific to Nikon Metrology X-ray product line.

WHY NIKON METROLOGY?

You would be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation.

KEY AREAS OF RESPONSIBILITY:

WILL INCLUDE, BUT NOT LIMITED TO THE FOLLOWING:

FIELD SERVICE:

• Troubleshoot system failures/errors and perform necessary corrective actions.
• Perform product maintenance and software training as necessary.
• Provide technical product services for Nikon Metrology X-ray products in line with the department’s standard operating procedures.
• In-house testing and repairs of spare parts and systems.
• Support of equipment at customer location or via telephone/ e-mail.
• Responsible for the return of parts and tools from site upon completion of work.
• Maintain assigned service equipment and tools & provide inventory reports as needed.
• Submit Timesheets, expense reports, Service reports and associated documentation in a timely manner.
• Submit radiation dosimetry data periodically in line with company policy.

SALES SUPPORT

• Provide support to Nikon dealers, sales personnel, and fellow Field Service Technicians.
• Assist sales with setup and teardown of equipment for trade shows.
• Support the technical sales of new products or services.
• Promote service contracts and other service offerings to customers.

FUNCTIONAL COMPETENCIES:

• Ability to effectively perform field service job duties under pressure while always maintaining quality and professionalism.
• Ability to communicate well and appropriately in a customer-facing environment.
• Entry level MS Office Skills (Word, Outlook, Excel, PowerPoint)
• Ability to read and understand schematics and drawings.
• Ability to integrate and troubleshoot computer hardware and software.
• Ability to use tools of the trade such as Multimeter, Oscilloscope, soldering iron, basic hand tools, etc.

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds
• Able to access tight spaces as required such as inside the cabinet.
• 80%+ travel, domestic and limited international

HOW WE TAKE CARE OF OUR TEAM

CULTURE SPIRIT

Work as a Team, Act as a Family!We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize to inspire each other and keep our community strong and close inside and out of the office.

PERSONAL DEVELOPMENT

We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement.

AMAZING MEDICAL BENEFITS & PERKS

We will take care of you with industry leading medical, dental, vision plans and many more benefits that allow us and you to continue to be AMAZING!

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active-duty wartime or campaign badge veteran, or therein after referred collectively as “protected veterans”.

Compensation details: 30-45 Hourly Wage

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Industrial Machinery Manufacturing

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