Field Service Technician - X-Ray & Vision Systems

Mettler Toledo AG; Detroit (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

The Mettler-Toledo AG field service technician role supports Product Inspection systems in the Detroit area, including X-Ray, Metal Detectors, Checkweighers, and Vision machines. You will manage on-site service activities, scheduling, and documentation while adhering to MT PI procedures and safety standards.

This role emphasizes strong customer relationships, issue resolution, and timely reporting. Weekend or after-hours work may be required based on workload and rotation.

Responsibilities

• Satisfy all Safety Requirements for MT-PI and Customer Sites
• Attend tier calls led by a Regional Service Manager
• Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations
• Develop and maintain good customer relationships; Become the customer's trusted advisor
• Identify root cause of service issues (first time fix)
• Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
• Keep up with ongoing technical training
• Weekend/afterhours work as required based on workload and rotation
• Maintain company supplied equipment, tools, and inventory
• In addition to our core values, all employees must follow the Code of Conduct

Job description

The Mettler-Toledo AG field service technician role supports Product Inspection systems in the Detroit area, including X-Ray, Metal Detectors, Checkweighers, and Vision machines. You will manage on-site service activities, scheduling, and documentation while adhering to MT PI procedures and safety standards.

This role emphasizes strong customer relationships, issue resolution, and timely reporting. Weekend or after-hours work may be required based on workload and rotation.