Field Service Technician

Mettler-Toledo International, Inc; Detroit (MI); On-site; USD 62,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision care

401(k) with company match

Tuition reimbursement

Parental and caregiver leave

Other standard benefits

Job summary

Mettler-Toledo is seeking a Field Service Technician to support and train customers on X-Ray, metal detectors, checkweighers, and vision systems. You will coordinate with dispatch, prepare reports, and ensure safety on MT PI sites.

Ideal candidates have a high school diploma or GED, an electronics/engineering tech degree, and strong problem solving, communication, and time management skills. Travel and after-hours work may be required.

Qualifications

• High School Diploma or GED required.
• Associate's degree in Electronics or Engineering Technology, or equivalent work experience preferred.

Responsibilities

• Provide field service support including start-ups, audits, maintenance, repair, and training of X-Ray, Metal Detectors, Checkweighers, or Vision machines.
• Manage communications between customers and service department, schedule effectively, and prepare detailed reports.
• Attend tier calls with Regional Service Manager and complete service reports in a timely manner.
• Maintain company equipment, tools, and inventory; adhere to MT PI procedures and best practices.

Skills

Self-starter

Problem solving

Time management

Excellent communication

Fluent English

Team collaboration

Spanish language

Education

High School Diploma or GED

Associate's degree in Electronics or Engineering Technology

Tools

Digital test equipment

Windows operating systems

Hand tools

Job description

About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

About the Role

Summary The Mettler-Toledo Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, & training of X-Ray, Metal Detectors, Checkweighers, or Vision machines. PI FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices.

Responsibilities

• PI FST's are responsible for managing all aspects of field service support including the following:
• Communications between customers and the service department
• Detailed preparation of written reports and documentation
• Maintenance of job assignments
• Always keeping in mind to follow MT PI procedures and best practices
• Essential Duties and Responsibilities
• Satisfy all Safety Requirements for both MT-PI and Customer Sites
• Attend tier calls led by a Regional Service Manager
• Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations
• Develop and maintain good customer relationships; Become the customer's trusted advisor
• Identify root cause of service issues (first time fix)
• Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
• Keep up with ongoing technical training
• Weekend/afterhours work as required based on workload and rotation
• Maintain company supplied equipment, tools, and inventory
• In addition to our core values, all employees must follow the Code of Conduct

Qualifications

• Education
• High School Diploma or GED required
• Associate's degree in Electronics or Engineering Technology, or equivalent work experience preferred.

Required Skills

• Experience & Skills
• Must be able to work efficiently in a fast paced, high volume environment including the flexibility of change.
• Must be a "self starter" who will initiate corrective actions without specific direction from supervisor.
• Outstanding ability to adhere to deadlines. Must be well focused on the issue of time consciousness.
• Excellent problem solving skills.
• Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed.
• Be able to interface with other departments and teams in a professional and cooperative manner
• Outstanding verbal and written communication skills, and attention to detail
• Ability to use all types of hand tools and digital test equipment
• Knowledge of mechanics, electronics, and distribution systems
• Working mechanical knowledge of conveyor systems
• Working knowledge of AC and DC electrical distribution systems
• Working knowledge of Windows Operating Systems and the ability to read blue prints and schematics
• Experience working in a fast paced environment and meeting tight time constraints
• Fluency in English required and Spanish a plus
• Trained or in the process of being trained in one of the major products (MD, XR, CW, VI, Traceserver/ProdX )
• Successful GPM results: "Meets expectations" or better in all categories

Preferred Skills

• Spanish a plus

Pay range and compensation package

• Our Offer to You
• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment

Equal Opportunity Statement

Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.