Field Service Technician

Mettler Toledo Llc; Hereford, Northern (TX, KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Company car

Tuition reimbursement

Parental leave

Paid time off

Disability insurance

Life insurance

Wellness programs

Employee assistance program

Job summary

METTLER TOLEDO is seeking a Field Service Technician to support Safeline X-Ray, metal detectors, checkweighers, and CI Vision systems at customer sites in the Texas/OK region. This role covers startups, maintenance, repair, and customer training across our product inspection portfolio.

You’ll handle on-site diagnostics, perform timely repairs, and ensure safety and quality standards while traveling to customer sites up to 100% of the time when required.

Qualifications

• High school diploma or GED required; Associate degree in Electronics or Engineering Technology or equivalent work experience preferred.
• Excellent problem-solving and conflict management skills; knows when and how to seek assistance.
• Strong customer service focus with outstanding verbal and written communication skills.
• Able to read and interpret blueprints and schematics; read technical manuals.
• Proficient with all types of hand tools and digital test equipment; comfortable with electronics and mechanics.

Responsibilities

• Provide field service support including start-ups, audits, maintenance, repair, and training of Safeline X-Ray, Safeline Metal Detectors, Hi-Speed Checkweighers, or CI Vision machines.
• Attend tier calls led by a Regional Service Manager.
• Execute scheduled service calls while considering cost, time, and customer needs/expectations.
• Develop and maintain strong customer relationships; act as trusted advisor.
• Identify root cause of service issues and perform first-time fixes when possible.
• Complete and submit service reports, timesheets, and expense reports promptly.
• Maintain tools, equipment, and inventory; comply with safety requirements.
• Work weekends/afterhours as needed; travel as required.

Skills

Problem solving

Customer service

Verbal & written communication

Reading blueprints/schematics

Manual dexterity with tools

Team collaboration

Adaptability

Education

High school diploma or GED

Associate degree in Electronics or Engineering Technology

Related work experience

Tools

Hand tools

Digital test equipment

Job description

Our Opening and Your Responsibilities

The Mettler-Toledo Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Safeline X-Ray, Safeline Metal Detectors, Hi-Speed Checkweighers, or CI Vision machines. PI FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices. What you will do

• Satisfy all Safety Requirements for both MT-PI and Customer Sites
• Attend tier calls led by a Regional Service Manager
• Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into accountcost, time, and customer needs/expectations
• Develop and maintain good customer relationships; Become the customer's trusted advisor
• Identify root cause of service issues (first time fix)
• Accurately complete and submit all service reports and documentation per service activity, timesheets, andexpense reports in a timely manner
• Keep up with ongoing technical training
• Weekend/afterhours work as required based on workload and rotation
• Maintain company supplied equipment, tools, and inventory
• In addition to our core values, all employees must follow the Code of Conduct
• Other duties and tasks as assigned

This position is for the following location -Amarillo, Lubbock or Hereford

What You Need to Succeed

• High school diploma or GED required, Associate degree in Electronics or Engineering Technology, or equivalent work experience, preferred.
• Excellent problem-solving and conflict management skills; knows when and how to seek assistance.
• Strong customer service focus and outstanding verbal and written communication skills.
• Able to work cooperatively with other departments and teams, maintain a structured focus, and adapt quickly to changing priorities.
• Proficient with all types of hand tools and digital test equipment.
• Working knowledge of mechanics, electronics, conveyor systems, AC/DC electrical distribution systems, and Windows operating systems.
• Able to read and interpret blueprints and schematics.
• Experience working under tight time constraints.
• Constant work around moving mechanical parts in hot, cold, humid, and noisy environments.
• Occasional work in damp/wet areas (including meat and dairy plants) with possible exposure to allergens (e.g., peanuts) and explosive atmospheres.
• Ability to operate large industrial machinery and mechanical/electrical tools.
• Ability to frequently lift and move tools and equipment up to 75 pounds.
• Frequent standing, walking, stooping, kneeling, crouching, crawling, and positioning self in tight or dark spaces to service machinery.
• Ability to operate a motor vehicle, drive long distances, and sit for extended periods during car or air travel.
• Willing to work early mornings, late nights, occasional 10+ hour days, and overtime as business needs require.
• 100% U.S. travel with occasional international travel; frequent overnight stays required.
• Valid driver's license required.
• Must possess or be able to obtain and maintain a valid passport.

This position is considered safety sensitive and is subject to drug testing as permitted by law.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• A company car with paid insurance for your work use
• All tools and equipment needed to perform the job and a clothing allowance
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.