Field Service Technician

Mettler Toledo AG; Detroit (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

The Mettler-Toledo AG field service technician role supports Product Inspection systems in the Detroit area, including X-Ray, Metal Detectors, Checkweighers, and Vision machines. You will manage on-site service activities, scheduling, and documentation while adhering to MT PI procedures and safety standards.

This role emphasizes strong customer relationships, issue resolution, and timely reporting. Weekend or after-hours work may be required based on workload and rotation.

Responsibilities

• Satisfy all Safety Requirements for MT-PI and Customer Sites
• Attend tier calls led by a Regional Service Manager
• Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations
• Develop and maintain good customer relationships; Become the customer's trusted advisor
• Identify root cause of service issues (first time fix)
• Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
• Keep up with ongoing technical training
• Weekend/afterhours work as required based on workload and rotation
• Maintain company supplied equipment, tools, and inventory
• In addition to our core values, all employees must follow the Code of Conduct

Job description

SummaryThe Mettler-Toledo Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, & training of X-Ray, Metal Detectors, Checkweighers, or Vision machines. PI FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices.

Essential Duties and Responsibilities

Satisfy all Safety Requirements for both MT-PI and Customer SitesAttend tier calls led by a Regional Service ManagerEfficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectationsDevelop and maintain good customer relationships; Become the customer's trusted advisorIdentify root cause of service issues (first time fix)Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely mannerKeep up with ongoing technical trainingWeekend/afterhours work as required based on workload and rotationMaintain company supplied equipment, tools, and inventoryIn addition to our core values, all employees must follow the Code of Conduct