Field Service Technician – Window & Door Repair (Home Visits)

Andersen Corporation; Boston (MA); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

401(k) and matching

Profit sharing

Medical, Dental, Vision

FSAs/HSA

Life Insurance

Paid time off

Parental leave

Career growth opportunities

Résumé du poste

Andersen Corporation seeks a Service Technician for field-based repairs and maintenance of Renewal by Andersen products. You’ll operate a company vehicle, diagnose issues, and ensure effective resolutions for homeowners and commercial clients.

A strong background in window installation, basic construction knowledge, and excellent communication are essential to succeed in this role. The position emphasizes reliability, teamwork, and customer satisfaction.

Qualifications

• High school diploma required; valid driver's license with clean record.
• 2+ years window installation experience preferred.
• Basic construction techniques and knowledge of building materials.
• Strong interpersonal communication and problem-solving skills.

Responsabilités

• Service and repair Renewal by Andersen products.
• Analyze customer situations and determine effective corrective actions.
• Keep team informed of customer interactions and resolutions.
• Provide accurate part descriptions and numbers.
• Maintain vehicle maintenance and inventory.
• Deliver Signature Service to homeowners and peers.
• Correct installation errors related to RbA products.

Connaissances

Customer service

Problem-solving

Communication

Conflict handling

Math basics

Computer skills

Schedule management

Interpersonal skills

Formation

High school diploma

Outils

Word

Excel

Description du poste

Andersen Corporation seeks a Service Technician for field-based repairs and maintenance of Renewal by Andersen products. You’ll operate a company vehicle, diagnose issues, and ensure effective resolutions for homeowners and commercial clients.

A strong background in window installation, basic construction knowledge, and excellent communication are essential to succeed in this role. The position emphasizes reliability, teamwork, and customer satisfaction.