Senior Field Service Technician - HVAC & Water Systems

A. O. Smith Corporation; Tucson (AZ); On-site; USD 52,000 - 64,000; Full time

Job summary

A.O. Smith Corporation in Tucson, AZ is seeking a Regional Field Service Technician responsible for customer site visits, servicing and repairing equipment, and maintaining strong dealer and customer relationships.

The role requires a high school diploma and 5+ years of related experience, plus proficiency with Microsoft Office, Salesforce, and SAP. Individual should understand local codes and be able to work independently or as part of a team to meet deadlines.

Qualifications

• High School Diploma.
• 5+ years of related work experience or training.
• Proficiency with Microsoft Office, Salesforce, SAP.
• Proficient customer service experience.
• Understanding of local, state, and national codes/regulations.
• Ability to work independently and as a team to meet deadlines and goals.
• Understanding of water supply systems, pressure boosting systems, regulation, piping.

Responsibilities

• Conduct customer site visits and maintain relationships.
• Service and repair equipment.
• Deliver salt.
• Provide dealer support and customer service support.

Skills

Customer service

Independent worker

Team collaboration

Codes/regulations knowledge

Troubleshooting

Defusing tense situations

Education

High School Diploma

Associates degree (preferred)

Tools

Microsoft Office

Salesforce

SAP

Job description

A.O. Smith Corporation in Tucson, AZ is seeking a Regional Field Service Technician responsible for customer site visits, servicing and repairing equipment, and maintaining strong dealer and customer relationships.

The role requires a high school diploma and 5+ years of related experience, plus proficiency with Microsoft Office, Salesforce, and SAP. Individual should understand local codes and be able to work independently or as part of a team to meet deadlines.