Field Service Technician — Travel, Installations & On‑Site Support

Arrow International, Inc.; Dickinson (ND); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Profit-sharing

401(k) matching

Paid time off including a bonus week每

Job summary

Arrow International is seeking a Field Service Technician to deliver on-site and remote support for customer equipment in Dickinson, ND. The role emphasizes installation, diagnostics, and hands-on training for customers and distributors.

Responsibilities include documenting service activity, coordinating parts with distributors, and ensuring timely problem resolution and high customer satisfaction. Extensive travel and flexible shifts are required.

Qualifications

• Associate degree in Computer Technologies or applicable experience.
• Minimum of 3 years’ training or commensurate experience in electronic and PC technologies.
• Support knowledge of SQL, Windows Active Directory, Networking, Windows and Windows Server.
• Strong analytical skills.
• Ability to read schematics and technical manuals.
• PC, mechanical and electrical aptitude.
• Excellent written and verbal communication skills.
• Strong customer relations and phone skills.
• Must be self-motivated to work independently without direct supervision.
• Effective planning and organizational skills to efficiently manage time and call load.
• Competency in various software applications including MSOffice.
• Experience with Proprietary software a plus.
• PC applications support experience.

Responsibilities

• Diagnose software and hardware problems; analyze, identify, and solve customer equipment issues.
• Log service calls in Salesforce and record related information.
• Provide remote phone support when not traveling.
• Escalate tier 2/3 issues to the support specialist and to management as needed.
• Aim for above-average first-visit resolutions.
• Coordinate parts orders, RMAs and technical assistance with distributors.
• Provide on-site installations and support; travel may exceed 75%.
• Assist customers with configuration and programming of Arrow equipment.
• Train distributors and customers on Arrow equipment use.
• Exceed customer satisfaction objectives as outlined by Arrow management.

Skills

SQL

Windows AD

Networking

Troubleshooting

Communication

Self-motivation

Time management

Education

Associate degree in Computer Technologies

Job description

Arrow International is seeking a Field Service Technician to deliver on-site and remote support for customer equipment in Dickinson, ND. The role emphasizes installation, diagnostics, and hands-on training for customers and distributors.

Responsibilities include documenting service activity, coordinating parts with distributors, and ensuring timely problem resolution and high customer satisfaction. Extensive travel and flexible shifts are required.