Field Service Technician: Tools Repair & Customer Training

SouthernCarlson, Inc.; Winston-Salem (NC); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Competitive hourly wage

Family-oriented culture

Medical, Dental, Vision

401(k) with company match

Paid time off and holidays

Career growth opportunities

Job summary

SouthernCarlson, Inc. is seeking a service-oriented technician to troubleshoot and repair nail guns and staple guns on customer sites. You will demonstrate operation, provide maintenance training, and ensure accurate documentation and timely order processing.

The role emphasizes strong mechanical skills, reliability, and a customer-first approach, with opportunities for growth within a national supplier network.

Qualifications

• Experience in construction, small engine repairs, pneumatic or electric power tool repair experience is preferred.
• Experience in the construction or industrial supply industry is helpful.
• Strong mechanical skills/abilities required.
• Customer service oriented.
• Strong organizational skills and attention to detail.
• Quick learner and able to retain knowledge.
• Basic computer skills.
• Ability to lift 50 pounds of customer product on a regular basis and up to 100 pounds on an occasional basis.
• High school diploma or equivalent.

Responsibilities

• Troubleshoot and repair of nail guns and staple guns for customers.
• Demonstrate and provide effective equipment operation and daily maintenance training to customers.
• Regularly complete customer orders.
• Complete and submit appropriate documentation (work orders, parts orders, time sheets, etc.).
• Communicate with sales team to ensure customer satisfaction.
• Problem-solve with sales team to determine best resolution to customer issues.
• Interact with customers, providing the highest levels of service and productivity.

Skills

Mechanical skills

Customer service

Organization

Attention to detail

Quick learner

Basic computer skills

Physical strength

Education

High school diploma or equivalent

Job description

SouthernCarlson, Inc. is seeking a service-oriented technician to troubleshoot and repair nail guns and staple guns on customer sites. You will demonstrate operation, provide maintenance training, and ensure accurate documentation and timely order processing.

The role emphasizes strong mechanical skills, reliability, and a customer-first approach, with opportunities for growth within a national supplier network.