Service Technician - Repair Service

SouthernCarlson, Inc.; Fuquay-Varina (NC); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Competitive hourly wage

Medical, Dental, Vision benefits

401(k) with company match

Paid Time Off

Job summary

SouthernCarlson, Inc. is hiring a field technician to troubleshoot and repair nail guns and staple guns on-site in Fuquay-Varina, NC. You will demonstrate equipment operation and provide daily maintenance training to customers, while ensuring timely completion of orders.

The role requires strong mechanical skills, construction experience, and good communication with customers and the sales team. A high school diploma or equivalent is required, with physical ability to lift up to 100 pounds.

Qualifications

• Experience in construction or industrial tool repair preferred.
• Experience with small engines, pneumatic or electric power tools helpful.
• Customer service mindset and attention to detail required.

Responsibilities

• Troubleshoot and repair nail guns and staple guns for customers.
• Demonstrate operation and provide training on equipment use and maintenance.
• Regularly complete customer orders and document work orders.

Skills

Construction experience

Small engine repair

Pneumatic tools

Electric power tools

Customer service oriented

Strong mechanical skills

Basic computer skills

Lift 50–100 lbs

Education

High school diploma or equivalent

Job description

Posted Thursday, July 30, 2026 at 5:00 AM

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

Provide Fanatical Service

We don’t just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.

Act With Urgency

In our industry, time is everything. Whether it’s a quote, an answer, a delivery, or a solution—urgency isn’t optional. We respond quickly, because every second matters.

Earn & Maintain Trust

Trust is the foundation of every strong relationship. We work hard to earn it—every day—with our customers, vendors, and coworkers, and we never take it for granted.

Continuously Improve

We’re committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.

What You’ll Do

• Troubleshoot and repair of nail guns and staple guns for customers
• Demonstrate and provide effective equipment operation and daily maintenance training to customers
• Regularly complete customer orders
• Complete and submit appropriate documentation (work orders, parts orders, time sheets, etc.)
• Communicate with sales team to ensure customer satisfaction
• Problem-solve with sales team to determine best resolution to customer issues
• Interact with customers, providing the highest levels of service and productivity.

What You Bring

• Experience in construction, small engine repairs, pneumatic or electric power tool repair experience is preferred


• Experience in the construction or industrial supply industry is helpful


• Strong mechanical skills/abilities required


• Customer service oriented


• Strong organizational skills and attention to detail


• Quick learner and able to retain knowledge


• Basic computer skills


• Ability to lift 50 pounds of customer product on a regular basis and up to 100 pounds on an occasional basis


• High school diploma or equivalent

Why You’ll Love Working With Us

• Compensation – Competitive Hourly Wage


• Team Culture – Family-oriented, collaborative environment


• Comprehensive Benefits – Medical, Dental, Vision


• Retirement – 401(k) with company match


• Time Off – Paid Time Off (PTO) and holidays


• Career Growth – Advancement opportunities with a growing national brand

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.