Service Technician - Repair Service

SouthernCarlson, Inc.; Winston-Salem (NC); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Competitive hourly wage

Family-oriented culture

Medical, Dental, Vision

401(k) with company match

Paid time off and holidays

Career growth opportunities

Job summary

SouthernCarlson, Inc. is seeking a service-oriented technician to troubleshoot and repair nail guns and staple guns on customer sites. You will demonstrate operation, provide maintenance training, and ensure accurate documentation and timely order processing.

The role emphasizes strong mechanical skills, reliability, and a customer-first approach, with opportunities for growth within a national supplier network.

Qualifications

• Experience in construction, small engine repairs, pneumatic or electric power tool repair experience is preferred.
• Experience in the construction or industrial supply industry is helpful.
• Strong mechanical skills/abilities required.
• Customer service oriented.
• Strong organizational skills and attention to detail.
• Quick learner and able to retain knowledge.
• Basic computer skills.
• Ability to lift 50 pounds of customer product on a regular basis and up to 100 pounds on an occasional basis.
• High school diploma or equivalent.

Responsibilities

• Troubleshoot and repair of nail guns and staple guns for customers.
• Demonstrate and provide effective equipment operation and daily maintenance training to customers.
• Regularly complete customer orders.
• Complete and submit appropriate documentation (work orders, parts orders, time sheets, etc.).
• Communicate with sales team to ensure customer satisfaction.
• Problem-solve with sales team to determine best resolution to customer issues.
• Interact with customers, providing the highest levels of service and productivity.

Skills

Mechanical skills

Customer service

Organization

Attention to detail

Quick learner

Basic computer skills

Physical strength

Education

High school diploma or equivalent

Job description

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

• Provide Fanatical Service We don’t just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.
• Act With Urgency In our industry, time is everything. Whether it’s a quote, an answer, a delivery, or a solution—urgency isn’t optional. We respond quickly, because every second matters.
• Earn & Maintain Trust Trust is the foundation of every strong relationship. We work hard to earn it—every day—with our customers, vendors, and coworkers, and we never take it for granted.
• Continuously Improve We’re committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.

What You’ll Do

• Troubleshoot and repair of nail guns and staple guns for customers
• Demonstrate and provide effective equipment operation and daily maintenance training to customers
• Regularly complete customer orders
• Complete and submit appropriate documentation (work orders, parts orders, time sheets, etc.)
• Communicate with sales team to ensure customer satisfaction
• Problem-solve with sales team to determine best resolution to customer issues
• Interact with customers, providing the highest levels of service and productivity.

What You Bring

• Experience in construction, small engine repairs, pneumatic or electric power tool repair experience is preferred
• Experience in the construction or industrial supply industry is helpful
• Strong mechanical skills/abilities required
• Customer service oriented
• Strong organizational skills and attention to detail
• Quick learner and able to retain knowledge
• Basic computer skills
• Ability to lift 50 pounds of customer product on a regular basis and up to 100 pounds on an occasional basis
• High school diploma or equivalent

Why You’ll Love Working With Us

• Compensation – Competitive Hourly Wage
• Team Culture – Family-oriented, collaborative environment
• Comprehensive Benefits – Medical, Dental, Vision
• Retirement – 401(k) with company match
• Time Off – Paid Time Off (PTO) and holidays
• Career Growth – Advancement opportunities with a growing national brand

All offers are contingent on a successful background check and drug screening.

At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.