Service Technician - Repair Service

SouthernCarlson; Conyers (GA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid time off

Holidays

Job summary

SouthernCarlson is seeking a on-site team member in Conyers, GA to greet customers, assist with inquiries, and perform basic repairs on power tools. The role emphasizes safety, accuracy, and quick responses to customer needs.

The position offers a day shift, Monday–Friday, with compensation based on experience and a full benefits package. You will train customers on equipment use and coordinate with the sales team to ensure customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Experience in construction or industrial supply preferred.
• Strong mechanical skills and attention to detail.
• Customer service oriented with good communication.
• Basic computer skills; ability to lift 50 pounds regularly.
• Experience with small engine or power tool repair is a plus.

Responsibilities

• Greet customers and assist with inquiries; troubleshoot and repair nail guns and staple guns.
• Provide equipment operation and maintenance training to customers.
• Process customer orders accurately and promptly.
• Complete and submit work orders and time sheets.
• Coordinate with sales team to ensure customer satisfaction.
• Problem-solve with sales team to determine best resolution for customer issues.
• Deliver the highest levels of service and productivity to customers.

Skills

Customer service

Troubleshooting

Mechanical skills

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Tools

Nail guns

Staple guns

Power tools

Job description

Posted Wednesday, August 26, 2026 at 5:00 AM

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

Schedule: Monday-Friday | Day Shift

Hourly Range: Depending on experience

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

Provide Fanatical Service
We don't just talk about service-we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.

Act With Urgency
In our industry, time is everything. Whether it's a quote, an answer, a delivery, or a solution—urgency isn't optional. We respond quickly, because every second matters.

Earn & Maintain Trust
Trust is the foundation of every strong relationship. We work hard to earn it—every day—with our customers, vendors, and coworkers, and we never take it for granted.

Continuously Improve
We're committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.

What You’ll Do

• Be the face of SouthernCarlson by greeting customers, answering inquiries by Troubleshoot and repair of nail guns and staple guns for customers
• Demonstrate and provide effective equipment operation and daily maintenance training to customers
• Regularly complete customer orders
• Complete and submit appropriate documentation (work orders, parts orders, time sheets, etc.)
• Communicate with sales team to ensure customer satisfaction
• Problem-solve with sales team to determine best resolution to customer issues
• Interact with customers providing the highest levels of service and productivity.

What You Bring

You may be a great fit if you:

• Experience in construction, small engine repairs, pneumatic or electric power tool repair experience is preferred
• Experience in the construction or industrial supply industry is helpful
• Strong mechanical skills/abilities required
• Customer service oriented
• Strong organizational skills and attention to detail
• Quick learner and able to retain knowledge
• Basic computer skills
• Ability to lift 50 pounds of customer product on a regular basis and up to 100 pounds on an occasional basis
• High school diploma or equivalent

Why You’ll Love Working With Us

Compensation – Hourly

Team Culture – Family-oriented, collaborative environment

Comprehensive Benefits – Medical, Dental, Vision

Retirement – 401(k) with company match

Time Off – Paid Time Off (PTO) and holidays

Career Growth – Advancement opportunities with a growing national brand

All offers are contingent on a successful background check and drug screening.

At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.