Field Service Technician - Technical Support

Piovan S.p.A.; Fredericksburg (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Piovan S.p.A. is seeking a Field Service Technician to maintain technical service documentation and assist in lab testing. The role includes customer support through troubleshooting and administrative tasks related to service orders.

Ideal candidates should possess an Associate degree in Electrical or Mechanical Engineering Technology and have over 5 years of relevant industrial equipment experience, coupled with strong communication and customer service skills.

Qualifications

• Associate degree in Electrical or Mechanical Engineering Technology preferred.
• 5+ years of experience with industrial equipment.
• Strong verbal and written communication skills.

Responsibilities

• Maintain collections of technical service manuals and documentation.
• Assist Engineering Department with lab testing of equipment.
• Perform administrative tasks related to Service Orders.
• Travel to customer facilities for equipment application support.
• Provide troubleshooting support via phone and email.

Skills

Solid communication skills

Mechanical and electrical drawing interpretation

Microprocessor controls familiarity

High-quality customer service

Organizational skills

Education

Associate degree in Electrical or Mechanical Engineering Technology

5+ years experience with industrial equipment

Tools

Microsoft Word

Excel

PowerPoint

SAP

CRM

Job description

Piovan S.p.A. is seeking a Field Service Technician to maintain technical service documentation and assist in lab testing. The role includes customer support through troubleshooting and administrative tasks related to service orders.

Ideal candidates should possess an Associate degree in Electrical or Mechanical Engineering Technology and have over 5 years of relevant industrial equipment experience, coupled with strong communication and customer service skills.