Field Service Technician: Industrial Equipment

IPEG, Inc.; Franklin (Venango County); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Profit sharing

401(k) with company match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Tuition reimbursement

Job summary

Conair, part of the PiovanGroup, is seeking a Field Service Technician to install, troubleshoot, and repair equipment at customer sites and via phone support. The role may be based in Franklin, PA, or at a home office, with travel including international locations.

The position requires strong communication, technical drawing interpretation, and familiarity with controls and software. Opportunities include on-call support and plant-floor training.

Qualifications

• Associate degree in Mechanical or Electrical Engineering Technology (or related field) preferred and/or 5+ years of experience with industrial equipment.
• Position typically expects up to 10 years of direct/relevant experience.
• Must have solid communication skills, both verbal and written.
• Ability to analyze and interpret mechanical and electrical drawings, as well as software code.
• Familiar with microprocessor controls and programs.
• Must have good interpersonal skills and provide high-quality customer service.
• Must be able to organize, prioritize, and multitask.
• Familiar with Microsoft Word, Excel, PowerPoint, Salesforce, SAP, and AutoCAD.

Responsibilities

• Perform startup, repair, and preventative maintenance service work at customer sites.
• Apply troubleshooting techniques to identify and resolve problems during repairs, startups, and assessments.
• Arrange, schedule, and perform travel to and from jobsites; this may include international locations.
• Document all actions and expenses, including service reports, expense reports, and product alterations.
• Provide technical telephone support for customers, Sales, and other technicians; Research and secure answers to problems.
• Be able to provide backup Specialist support on at least one product line.
• Conduct plant-floor training classes for customers on equipment operation and maintenance.
• Provide after-hours technical support as part of an on-call rotation.
• Practice Conair service ethics concerning safety, attitude, appearance, conversation, and quality of work.

Skills

Communication skills

Read drawings

Microprocessor controls

Software knowledge

Education

Associate degree in Mechanical/Electrical Eng Tech

Tools

Word

Excel

PowerPoint

Salesforce

SAP

AutoCAD

Job description

Conair, part of the PiovanGroup, is seeking a Field Service Technician to install, troubleshoot, and repair equipment at customer sites and via phone support. The role may be based in Franklin, PA, or at a home office, with travel including international locations.

The position requires strong communication, technical drawing interpretation, and familiarity with controls and software. Opportunities include on-call support and plant-floor training.